Senior Expert- Transformation

Job Description

Role Overview

Lead global business process transformation with a primary focus on change management and digital innovation. Drive adoption of new processes, including AI agent deployment, user journey mapping, and requirements documentation.

Key Responsibilities

• Champion change management using frameworks such as Prosci ADKAR, Kotter, or Lewin.
• Develop and execute comprehensive change strategies, communications, and training for digital and AI-driven initiatives.
• Conduct stakeholder analysis, readiness assessments, and resistance management to proactively address barriers to change.
• Facilitate workshops and engagement sessions to align stakeholders and foster buy-in.
• Monitor and report on change adoption, stakeholder feedback, and project impact.
• Map user journeys to identify automation opportunities and enhance user experience.

• Oversee deployment of AI technologies, including:

• Conversational AI (Microsoft Copilot, Azure Bot Services, Google Dialogflow, OpenAI GPT)

• Robotic Process Automation
• Intelligent Document Processing
• Predictive analytics/ML platforms
• Create and manage user stories (INVEST, Three Cs, BDD) and Business Requirements Documents (BRDs).

Key KPIs

• Change adoption rate (% users adopting new processes/tools)
• Stakeholder satisfaction (survey scores)
• Process efficiency gains (cycle time, error reduction)
• Compliance and training completion rates
• AI agent performance (resolution rate, cost savings)
• Quality of user stories/BRDs (acceptance, rework rates)
• Effectiveness of change management (on-time delivery, resistance reduction)

Qualifications

• 8+ years in Change Management/Business Process Improvement
• Hands-on experience with AI agent deployment and digital transformation
• Strong skills in user journey mapping, user story/BRD creation, and Agile methods
• Proficiency with change management, requirements, and AI analytics tools
• Certifications: Prosci, Lean Six Sigma, or equivalent

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the