Inside Sales Executive

1 week ago

Gurgaon, Haryana, India Starlink Wll Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:Inside Sales Executive

Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.

Accountability & Responsibilities of Role:

  • Make outbound calls to prospective customers from provided databases or marketing-generated leads.
  • Understand customer needs and qualify leads to pitch appropriate products or services.
  • Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.
  • Accurately document customer interactions and outcomes in the CRM system.
  • Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.
  • Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.
  • Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.
  • Stay informed on product features, promotions, industry trends, and competitor offerings.

    Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements:

Educational Background:

  • Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:

  • 1-3 years of experience in outbound calling, tele sales, or inside sales.
  • Experience with CRM systems and sales tracking tools.
  • Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills:

  • Strong communication, persuasion, and negotiation skills.
  • Target-driven with a high level of self-motivation and resilience.
  • Multilingual abilities are a plus.

Key Competencies:

  • Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results.
  • Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction.
  • Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication.
  • Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude.
  • Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy.
  • Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).

Success Metrics:

  • Number of conversions/sales achieved
  • Call volume and productive talk time
  • Conversion rate from leads to customers
  • Follow-up response rate and CRM data accuracy

Work Environment & Schedule:

  • Full-time role; shift-based or fixed schedule as per business requirements
  • On-site model
  • May require weekend availability based on campaign or customer demand

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