Forecasting Manager II Gurgaon II WFO

3 days ago


Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Skills Required

  • 13+ years in contact center environments; 8+ years in WFM Forecasting leadership.
  • Expertise in WFM platforms (Verint, IEX, Genesys, Avaya).
  • Proficiency in Microsoft Excel and forecasting methodologies.
  • Strong leadership, communication, and stakeholder management skills.
  • Deep understanding of contact center metrics and financial impact.

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