Operations Executive

7 days ago

Mumbai, Maharashtra, India Rentkar Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Here's your
final, polished Job Description
for the
Operations Executive – Mumbai (Head Office)
role at
Rentkar
, now including
immediate joiners
in the bonus advantage section:

Operations Executive – Mumbai (Head Office)


Location:
Andheri East, Mumbai (On-site)


CTC:
₹3 – ₹5 LPA


Department:
Operations


Type:
Full-time | 6 Days a Week | Rotational Weekoffs


About Rentkar

Rentkar
is India's fastest-growing zero-deposit gadget rental platform for Gen-Z creators, gamers, and professionals. From
PS5 consoles, gaming laptops, MacBooks, GoPros, and cameras
to
guitars and amplifiers
, we deliver premium gadgets on rent with
same-day delivery
across major cities.

We're redefining
access over ownership
, and our operations team ensures every order is fulfilled smoothly, efficiently, and delightfully.


Role Overview

The
Operations Executive
will oversee
inventory management, logistics coordination, and customer experience
at Rentkar's
Mumbai head office
. This role is crucial for ensuring product readiness, smooth dispatches, accurate reporting, and exceptional customer satisfaction.


Key Responsibilities
1. Inventory Management & Reporting

  • Manage and reconcile inventory across all categories (PS5s, laptops, cameras, guitars, accessories, etc.)
  • Conduct periodic stock audits, track inflow/outflow, and ensure accuracy in records
  • Create
    Advanced Excel reports
    on stock availability, repairs, part replacements, and requirements
  • Monitor
    turnaround time (TAT)
    for product readiness and maintain inventory flow efficiency

2. Quality Control

  • Oversee inspection, cleaning, and functionality testing of products
  • Identify damaged or faulty items and coordinate repairs or replacements
  • Maintain high quality standards before every dispatch

3. Customer Handling

  • Address customer queries and complaints
    politely and professionally
    , even during odd hours if required
  • Demonstrate patience, empathy, and proactive problem-solving in escalations
  • Coordinate with internal teams for replacements, pickups, or issue resolution

4. Logistics & Partner Management

  • Coordinate
    intra-city
    and
    inter-state
    logistics for dispatches and returns
  • Maintain strong relationships with courier/logistics partners
  • Track shipments, resolve delivery issues, and ensure timely movement of high-value products

5. Reporting & Process Improvement

  • Prepare daily/weekly/monthly operational reports covering:
  • Stock status
  • Pending repairs
  • Delivery turnaround
  • Customer escalations and resolutions
  • Suggest process improvements for faster fulfillment and better inventory control


Required Skills

  • Proficiency in Excel & Advanced Excel
    (Pivot Tables, VLOOKUP, Conditional Formatting, Reports)
  • Strong analytical and documentation skills
  • Clear communication in
    English & Hindi
    (Marathi preferred)
  • Ability to multitask under pressure with attention to detail
  • Understanding of logistics workflows and coordination


Experience

  • 1–3 years
    in operations, logistics, or inventory management
  • Prior experience in
    D2C
    ,
    rental
    , or
    logistics startups
    preferred
  • Exposure to handling
    high-value electronics or gadgets
    is a plus


Bonus Advantage

  • Worked in a
    D2C
    ,
    logistics
    , or
    rental
    startup
  • Experience managing
    high-value consumer electronics
  • Familiar with
    Mumbai routes and local delivery networks
  • Immediate availability
    to join is a strong advantage


Who You Are

  • Calm, detail-oriented, and customer-first
  • Comfortable managing multiple moving parts
  • Excited to be part of a fast-paced startup shaping India's rental revolution

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