IT Service Desk Engineer 1

1 week ago

Bangalore KA Ecoworld Plot C Campus A th Floor Outer Ring Road, India Dotdash Meredith Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title

IT Service Desk Engineer 1

Job Description

About People Inc.People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure, Better Homes & Gardens, Verywell, Allrecipes, REAL SIMPLE, Investopedia, and Southern Living. People Inc. is based in New York City and is an operating business of IAC (NASDAQ: IAC).Meredith India Services Private Limited (a People Inc. Subsidiary) Based out of Bengaluru, Meredith India Services Private Limited (a People Inc. subsidiary) partners across an array of functions. Product & Technology, Analytics, Research, Finance, Operations, HR and Audit are some of our channels in delivering value to enable a scalable component and drive value to millions. Our teams work across disciplines to innovate, challenge status quo and collaborate in fostering an ecosystem that promotes a culture of learning and growth. We strive to drive results for our company, our customers, our audiences and our PeopleOur Core Values:Champion AccountabilityRespectExpect IntegrityAct Now, Not LaterMake it MatterJob SummaryThis individual contributor role acts as an interface between People Inc. internal customers and the Information Technology teams, to troubleshoot and assist internal employees in the successful resolution of technological issues that may arise.Roles & responsibilitiesAssists domestic and international People Inc. customers in troubleshooting technical issues and questions related to:
  • Desktop technologies such as Windows, MAC OS
  • Software tools such as Office 365 and Adobe Creative Cloud (CC) products
  • Audio-Visual Equipment
  • Ensures responsiveness and timely resolution of tickets raised
  • Assigns unresolved issues to the appropriate support team for further support. Prioritizes and
  • Escalates urgent requests to the appropriate team.
  • Communicates with customers effectively to keep them informed and updated regarding the action
  • Steps taken, while providing information regarding the resolution time
  • Ensure all issues are properly logged, and update records and tickets as required
  • Manage and maintain IT inventory
Mandatory Skills
  • Bachelor's in Engineering (B.E./ B.Tech. Degree) with 2-4 years of experience
  • Experience in troubleshooting Windows and MAC OS
  • Experience in troubleshooting Office 365
  • Basic understanding of Active Directory
  • Good communication skills
Good to have Skills:
  • Google Admin: Associate Google Workspace Administrator Certification
  • Mac: Apple Certified Support Professional

  • Slack: Certified Slack Administrator (Slack Certified)
  • Okta: Okta Professional Certification
Designation: IT Service Desk Engineer, 1Working Hours: 6:30 PM to 3:30 AM ISTLocation: Eco world, Bengaluru, Karnataka

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

#INDIA#

  • IT Service Desk Engineer 2

    1 week ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India Dotdash Meredith Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job TitleIT Service Desk Engineer 2Job DescriptionAbout People Inc.People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel +...

  • QA Engineer, 1

    1 week ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India Dotdash Meredith Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job TitleQA Engineer, 1Job DescriptionAbout People Inc.People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure, Better...

  • Software Engineer, 2

    1 week ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India Dotdash Meredith Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job TitleSoftware Engineer, 2Job DescriptionWe are looking for a experienced full-stack engineer with strong expertise in building modern, scalable, and event-driven applications. The ideal candidate has a solid background in development, cloud-native architectures, and serverless computing on AWS. You will design, develop, and deploy distributed systems...

  • QA Engineer, 2

    1 week ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India Dotdash Meredith Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job TitleQA Engineer, 2Job DescriptionAbout People Inc. People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure, Better...

  • Service Desk Team Lead

    3 days ago

    Bangalore, Karnataka, India Version 1 Full time

    Company Description Version 1 are a true global leader in business transformation For nearly three decades we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams Our deep expertise in cloud data and AI application modernisation and service delivery management has redefined...

  • Aspire Gsc – Service Desk Level 1/level 2 Analyst

    5 hours ago

    Bangalore, Karnataka, India Version 1 Full time

    Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...

  • Service Desk L2 Analyst

    2 weeks ago

    Bangalore, Karnataka, India Version 1 Full time

    Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...

  • Panel Management

    1 week ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India Dotdash Meredith Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitlePanel ManagementJob DescriptionAbout People Inc. People Inc. (formerly Dotdash Meredith): is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure,...

  • Sales Systems QA Analyst, 2

    3 days ago

    Bangalore, KA - Ecoworld, Plot C, Campus A, th Floor, Outer Ring Road, India People Inc Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job TitleSales Systems QA Analyst, 2Job DescriptionAbout People Inc.People Inc.(formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel +...

  • Service Desk engineer

    2 weeks ago

    bangalore, India Axiom Software Solutions Limited Full time

    Proven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...