
Zonal Manager
2 weeks ago
Job Purpose
- Achieve collection targets assigned to the territory by meeting collection target while ensuring legal guidelines are the complied for entire collection structure
Responsibilities
Core Responsibilities:
- Ensure that the NPA's are kept at minimum trigger levels and identify and recommend appropriate legal
actions for stress contracts
- Manage portfolio movement and control loss for the specific product in the assigned region while ensuring
that roll forward rates to higher buckets are kept within defined parameters
- Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with
delinquent customers, publish MIS and review daily collections, pending cases and expected delinquency
- Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal
proceedings with in house & external legal team/advocates.
- Provide effective interdepartmental communication with operations, credit and sales by identifying negative
areas and negative profiles., developing systems that meet the local requirements and identifying correct
channel partners in synch with the TATA Capital philosophy
- Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting
high value/ strategic customers
- Facilitate competition mapping and market trends by collating information from the market to suggest
changes
- Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing
costs incurred through vendors
- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring
performance against set parameters and daily review of collection managers and monthly review of
collection officers.
- Lead and supervise the collections team for the implementation of a recovery agenda through appropriate
training, motivation and deployment strategies
- Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company.
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