Customer Care Representative

3 days ago


Bengaluru, Karnataka, India MINDTEL GLOBAL Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India

About The Opportunity
A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries.

Role & Responsibilities

  • Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA.
  • Log and update customer records in the CRM/ticketing system accurately; close tickets or escalate per defined workflows.
  • Own first-contact resolution by collaborating with technical teams and following up until customers are satisfied.
  • Meet individual KPIs (AHT, FCR, CSAT) and contribute to team performance targets through consistent quality execution.
  • Document recurring issues and provide feedback to product/support teams to reduce repeat incidents and improve processes.
  • Participate in shift handovers, training sessions, and process-improvement initiatives to support operational excellence.

Skills & Qualifications
Must-Have

  • High school diploma or equivalent; 1+ years experience in customer support, call center, or frontline service role preferred.
  • Excellent verbal and written English with strong active-listening and clear communication skills.
  • Hands-on experience with CRM/ticketing systems (Zendesk, Freshdesk, or similar) and basic MS Office skills.
  • Proven ability to troubleshoot customer issues, follow escalation protocols, and maintain SLA adherence.
  • Customer-first attitude, patience, empathy, and ability to work under pressure in a fast-paced on-site environment.

Preferred

  • Experience with cloud telephony/IVR platforms and inbound call routing; bilingual skills (Hindi/Regional language) are an advantage.
  • Prior BPO or SaaS support experience and familiarity with KPI-driven environments (AHT, FCR, CSAT).

Benefits & Culture Highlights

  • Structured training, clear career progression, and frequent upskilling opportunities for high performers.
  • Collaborative, metrics-driven culture with recognition programs and team-based incentives.
  • Competitive on-site compensation, statutory benefits, and shift allowances where applicable.

Location & Work Type:
On-site in India. Immediate joiners and candidates available for on-site schedules preferred.

To apply: submit your resume highlighting customer-support experience, CRM familiarity, and shift flexibility. We seek reliable, service-oriented professionals who thrive in fast-paced contact center environments and consistently deliver excellent customer outcomes.

Skills: customer support,customer,crm,csat,customer experience,skills,clear



  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises engages in a diverse range of businesses, including tour and travel services, organic products, and many other offerings. The company is dedicated to delivering high-quality services across its various business units, ensuring customer satisfaction and reliability.Role DescriptionThis is a full-time on-site role for a...


  • Bengaluru, Karnataka, India ClearTrust Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionClearTrust provides advanced security solutions against Invalid Traffic (IVT) for publishers and media buyers, ensuring compliance with Media Rating Guidelines. Available as SaaS, ClearTrust features over 100 built-in filters, predefined filter profiles, comprehensive reporting, and outstanding support. Currently scanning more than 100...


  • Bengaluru, Karnataka, India AL Fahad Global Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    **Salary-upto 5LPAMust have knowledge of trading and Stock market.Excellent communication skills required.This is a**full-time on-site role for a Stock Market Customer Care representative, located in Bengaluru. The role involves providing excellent customer service to clients and addressing their inquiries related to stock market trading. Key...


  • Bengaluru, Karnataka, India Randstad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring for Customer care voice || Uk Shift || Kormanagala ( Only Whats up Greetings from Randsatd.Hiring for Customer care voice || UK Process || KormanagalaPlease find the below Google from Without Fail.Kindly find the below JD attached for your reference.Customer Support Representative ( Voice )International.Work Location :- Koramangala,...


  • Bengaluru, Karnataka, India AYOO Care Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Ayoo Care is looking for a compassionate and detail-oriented Patient Care Coordinator to join our growing team. In this role (full-time), you will be the bridge between patients, their families, and our medical team, ensuring seamless communication and a smooth clinic experience. With a blend of administrative tasks and patient-focused responsibilities,...


  • Bengaluru, Karnataka, India Workplace Options Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...


  • Bengaluru, Karnataka, India Workplace Options Full time ₹ 4,50,000 - ₹ 6,50,000 per year

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Customer Care

    3 days ago


    Bengaluru, Karnataka, India HR Creations Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job Title: Pet Relationship Manager (Customer Experience)Department: Customer Experience TeamReports To: Team ManagerRole Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship...


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...