Customer Success Manager

2 days ago

Hyderabad, Telangana, India MatchLab Talent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Retenzy, we empower Shopify merchants to build stronger customer relationships and maximize retention. As our Customer Success Manager, you'll be the go-to partner for our merchants, ensuring they unlock the full potential of Retenzy.

Responsibilities

  • Identify and onboard Shopify merchants
     into the Retenzy ecosystem by pitching the value of our platform.
  • Understand each merchant's unique goals
     and align Retenzy's features (reviews, loyalty, rewards, referrals, etc.) to support their growth.
  • Serve as a trusted advisor
     to merchants, guiding them on proven strategies to boost customer retention and conversions.
  • Analyze performance data
     and provide actionable recommendations to increase GMV, gather more reviews, and strengthen customer loyalty.
  • Monitor feature adoption and usage
    , and collaborate with Product & Engineering teams to share feedback and suggest improvements.
  • Lead merchant education initiatives
     through onboarding sessions, training webinars, and helpful documentation.
  • Foster strong, long-term relationships
     with Shopify merchants, turning them into passionate advocates of Retenzy.

Qualifications

  • 1-2 years of experience in Customer Success, Account Management, or Sales in a SaaS/ecommerce environment.
  • Deep understanding of Shopify. You've worked with data-heavy environments (e.g., AdTech, FinTech, Loyalty platforms, or ecommerce platforms).
  • Comfortable with tools like Excel, Google Sheets, and CRM platforms. Strong communication skills and ability to drive cross-functional collaboration.
  • Bonus if you've worked with Shopify brands or have experience selling/implementing apps from the Shopify App Store.

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