operations analysis specialist

About the Role: 

OSTTRA India

The Role

Operations Analysis Specialist

The TeamMarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

The ImpactTogether, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.

Whats in it for youWe are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERVs suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.

Responsibilities:

- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
- Respond to client requests by providing detailed analysis and feedback
- Work closely with internal teams for system enhancements.
- Process reports (user list / Trade) as requested by clients
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Other ad hoc projects as they arise
- Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
- Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What Were Looking For:

Education and experience

- University graduate preferred
- Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus

Commercial awareness

- Ability to work in fast paced environment with client orientation

Personal competencies

Personal impact

- Very strong customer service and problem-solving skills
- Focused on Operational Control and Data Security
- Flexible and able to adapt to change
- Able to work independently with minimal supervision

Communication

- Excellent interpersonal, written and verbal communication skills

Teamwork

- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

The Location: Gurgaon, India

Statement:

About OSTTRACandidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more

Whats In It For

You

Benefits:

We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

- Health & WellnessHealth care coverage designed for the mind and body.
- Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country

Recruitment Fraud Alert

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.

US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -