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Operations Analysis Specialist

2 weeks ago

Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Whats in it for you:We are looking for self-driven individuals with 5-8 years of experience in problem solving and analytical skills to fill a position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERVs suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.

Responsibilities:

  • Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs
  • Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Process reports (user list Trade) as requested by clients
  • Participate in internal external training needs. Educate clients on upcoming changes.
  • Other ad hoc projects as they arise
  • Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
  • Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
  • Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What Were Looking For:

Education and experience

  • University graduate preferred
  • Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus

Commercial awareness

  • Ability to work in fast paced environment with client orientation

Personal competencies

Personal impact

  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Flexible and able to adapt to change
  • Able to work independently with minimal supervision

Communication

  • Excellent interpersonal, written and verbal communication skills

Teamwork

  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.