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Operations Analysis Specialist
2 weeks ago
Whats in it for you:We are looking for self-driven individuals with 5-8 years of experience in problem solving and analytical skills to fill a position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERVs suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
Responsibilities:
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
- Respond to client requests by providing detailed analysis and feedback
- Work closely with internal teams for system enhancements.
- Process reports (user list Trade) as requested by clients
- Participate in internal external training needs. Educate clients on upcoming changes.
- Other ad hoc projects as they arise
- Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
- Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
What Were Looking For:
Education and experience
- University graduate preferred
- Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus
Commercial awareness
- Ability to work in fast paced environment with client orientation
Personal competencies
Personal impact
- Very strong customer service and problem-solving skills
- Focused on Operational Control and Data Security
- Flexible and able to adapt to change
- Able to work independently with minimal supervision
Communication
- Excellent interpersonal, written and verbal communication skills
Teamwork
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
