Service Engineer
4 days ago
Role & responsibilities
The position is responsible for hands-on repair and maintenance of production printing products
Installation and maintenance of production printing machines
- Timely installation of new products, training of administrators and provide demo on request from sales team
- Preventive/predictive maintenance of machines
- Understand the issues with the product and use specialized trainings to resolve customer complaints by providing appropriate technical support
- Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
- Responsible for quality of calls, achieve expected productivity and Turn-Around-Time (TAT)
Customer Support
- Build good relationship with clients thus improving customer retention and satisfaction
- Assess needs, probe, and enhance contract penetration with customer
- Monitor and improve print volumes in the assigned territory
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