Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Wrtr Ink Llp Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description

Essential Job Functions:

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
  • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • Should have attended regular school/college with as a minimum qualification in any stream of subject.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India INFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionINFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED is a company based in Bagmane Tech Park, C V Raman Nagar, Bangalore, Karnataka, India. The company is known for its dedication to delivering excellence in its field. Join a team that values innovation, dynamic growth, and high performance.Role DescriptionThis is a full-time on-site role for a...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Verloop Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support Engineer About Verloop:Verloop is a leading conversational AI platform dedicated to transforming customer support and engagement for businesses worldwide. Verloop empowers organizations to deliver seamless and personalized conversational experiences across various channels by leveraging advanced artificial intelligence and...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Mphasis Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer -SD Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed years. Technical Skills: Hands-on experience with Windows /Mac OS environments Excellent problem-solving and communication skills Hands-on experience with Windows /Mac OS...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India DEDIENNE AEROSPACE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    ////// BACKROUNDIn a context of strong development, DEDIENNE AEROSPACE INDIA PVT LTD wishes to integrate very soon a Technical Support Engineer with experience in machining, sheet metal, fabrication, and welding to join our team.////// JOB DESCRIPTIONUnder the responsibility of Technical Support Engineer will be responsible for overseeing and optimizing...

  • Technical Support Engineer

    4 days ago

    Bengaluru, Karnataka, India CBNITS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and Responsibilities-Provide reactive technical support to customersProvide configuration review, troubleshooting and best practices to named customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionRole:L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support EngineerYears of experience needed -0 - 2years.Technical SkillsHands-on experience with Windows /Mac OS environmentsExcellent problem-solving and communication skillsHands-on experience with Windows /Mac OS environmentsGood understanding of computer systems,...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Surfsonix Full time

    Company DescriptionSurfsonix, a product of Interlabz Technologies founded in 2003, is the worldwide leader in HSIA that enhances how guests connect, experience, and communicate. Headquartered in the UK with a regional headquarters in Dubai, we offer an extensive portfolio of products and solutions backed by years of deployment experience. Our strong...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India QueueBuster Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Position Title: Technical Support Engineer (Kannada, Malayalam)Experience: 1-2 yearsLocation: Bengaluru (Client Side)Position Type: Full Time** Candidates should be fluent in Kannada & English and willing to work in rotational shift **Job DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You...