Technical Support Engineer

1 week ago

Bengaluru, Karnataka, India Wrtr Ink Llp Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description

Essential Job Functions:

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
  • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • Should have attended regular school/college with as a minimum qualification in any stream of subject.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

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