Service Support Manager
2 weeks ago
Sr. Analyst Service Support Management
Work Location: Bangalore
Shifts: US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM)
Training Duration: The training for this role will span up to 6 Months and will be conducted as classroom training at the office.
Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home)
Salary Grid: Up to ₹10.5 LPA
Candidate Requirements:
Minimum 3.5+ years of experience(Mandatory)
Relevant work experience PnC insurance Or BFSI(International Voice)
Exceptional communication skills - Available to Join in 30-45 Days
Primary Responsibilities
• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end-to-end support of the policy lifecycle services
• Maintain appropriate documentation in files
• Follow up with retailers, markets, finance companies, and vendors as needed
• Prioritization of tasks, emails, and rush requests to meet customer demand
• Develop keen understanding of various upstream and downstream services to take appropriate
actions and decide on the assignment of work
• Support 1-3 Producers at the branch
• Monitor and follow up on service requests from retailers, ensuring their accuracy and timely
completion
• Handle queries effectively, aiming to minimize re-work for downstream services
• Collaborate with branch on month-end binders and reduce penalties on state requirements
• Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience
Desired Skills and Competencies
Excellent Written and Oral communication skills
Experience of P&C industry (not claims/mortgage) is a must
Interpersonal skills
Proactive
Ownership and Accountability
Logical thinking and decision making
Skilled in multi-tasking & prioritization
Minimum Qualification
Education: Degree Bachelor Master
Licenses/Certificates : Insurance Certification will be an additional advantage
Work Experience
Graduate with 3-5 years of experience in an Insurance domain
Insurance certification – good to have
Transition/onboarding of service - good to have
Regular interactions with onshore partners- good to have
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