Service Support Manager

2 weeks ago


Bengaluru, Karnataka, India r3 Consultant Full time ₹ 4,00,000 - ₹ 9,00,000 per year

Sr. Analyst Service Support Management

Work Location: Bangalore

Shifts: US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM)

Training Duration: The training for this role will span up to 6 Months and will be conducted as classroom training at the office.

Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home)

Salary Grid: Up to ₹10.5 LPA

Candidate Requirements:

Minimum 3.5+ years of experience(Mandatory)

Relevant work experience PnC insurance Or BFSI(International Voice)

Exceptional communication skills - Available to Join in 30-45 Days

Primary Responsibilities


• Act as the primary point of contact for the branch, providing comprehensive support


• Responsible for end-to-end support of the policy lifecycle services


• Maintain appropriate documentation in files


• Follow up with retailers, markets, finance companies, and vendors as needed


• Prioritization of tasks, emails, and rush requests to meet customer demand


• Develop keen understanding of various upstream and downstream services to take appropriate

actions and decide on the assignment of work


• Support 1-3 Producers at the branch


• Monitor and follow up on service requests from retailers, ensuring their accuracy and timely

completion


• Handle queries effectively, aiming to minimize re-work for downstream services


• Collaborate with branch on month-end binders and reduce penalties on state requirements


• Foster and maintain a positive relationship with branch staff to enhance the overall customer

experience

Desired Skills and Competencies

  1. Excellent Written and Oral communication skills

  2. Experience of P&C industry (not claims/mortgage) is a must

  3. Interpersonal skills

  4. Proactive

  5. Ownership and Accountability

  6. Logical thinking and decision making

  7. Skilled in multi-tasking & prioritization

Minimum Qualification

Education: Degree Bachelor Master

Licenses/Certificates : Insurance Certification will be an additional advantage

Work Experience

  1. Graduate with 3-5 years of experience in an Insurance domain

  2. Insurance certification – good to have

  3. Transition/onboarding of service - good to have

  4. Regular interactions with onshore partners- good to have



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