Service Support Manager

2 weeks ago


Bengaluru, Karnataka, India r3 Consultant Full time ₹ 4,00,000 - ₹ 9,00,000 per year

Sr. Analyst Service Support Management

Work Location: Bangalore

Shifts: US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM)

Training Duration: The training for this role will span up to 6 Months and will be conducted as classroom training at the office.

Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home)

Salary Grid: Up to ₹10.5 LPA

Candidate Requirements:

Minimum 3.5+ years of experience(Mandatory)

Relevant work experience PnC insurance Or BFSI(International Voice)

Exceptional communication skills - Available to Join in 30-45 Days

Primary Responsibilities


• Act as the primary point of contact for the branch, providing comprehensive support


• Responsible for end-to-end support of the policy lifecycle services


• Maintain appropriate documentation in files


• Follow up with retailers, markets, finance companies, and vendors as needed


• Prioritization of tasks, emails, and rush requests to meet customer demand


• Develop keen understanding of various upstream and downstream services to take appropriate

actions and decide on the assignment of work


• Support 1-3 Producers at the branch


• Monitor and follow up on service requests from retailers, ensuring their accuracy and timely

completion


• Handle queries effectively, aiming to minimize re-work for downstream services


• Collaborate with branch on month-end binders and reduce penalties on state requirements


• Foster and maintain a positive relationship with branch staff to enhance the overall customer

experience

Desired Skills and Competencies

  1. Excellent Written and Oral communication skills

  2. Experience of P&C industry (not claims/mortgage) is a must

  3. Interpersonal skills

  4. Proactive

  5. Ownership and Accountability

  6. Logical thinking and decision making

  7. Skilled in multi-tasking & prioritization

Minimum Qualification

Education: Degree Bachelor Master

Licenses/Certificates : Insurance Certification will be an additional advantage

Work Experience

  1. Graduate with 3-5 years of experience in an Insurance domain

  2. Insurance certification – good to have

  3. Transition/onboarding of service - good to have

  4. Regular interactions with onshore partners- good to have



  • Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...


  • Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Experia is looking for a customer service representative to join our team in our Bangalore office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...


  • Bengaluru, Karnataka, India JLL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...


  • Bengaluru, Karnataka, India JLL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...


  • Bengaluru, Karnataka, India Clarivate Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    In your role as an IT Service Desk Analyst, you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service. By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our...


  • Bengaluru, Karnataka, India ResultsCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have been driving superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Financial...


  • Bengaluru, Karnataka, India Betanxt Inc Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and...


  • Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly...


  • Bengaluru, Karnataka, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly...


  • Bengaluru, Karnataka, India BetaNXT Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job DescriptionAbout BetaNXTBetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end...