Customer Support Specialist
2 days ago
Key Responsibilities:
- Call and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).
- Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
- Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
- Raise and track warranty claims, ensuring all documentation is accurate and complete.
- Offer first-level technical troubleshooting guidance based on customer feedback.
- Follow up with customers until the issue is resolved and ensure high satisfaction.
- Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Escalate complex cases to higher technical support or warranty teams when necessary.
- Stay updated with latest vehicle technologies, company policies, and warranty terms.
Eligibility Criteria:
- Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
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