Wellness Associate

3 days ago

Lucknow, Uttar Pradesh, India Manoshala Full time

About ManoShala

ManoShala is a mental health and wellness platform committed to providing accessible, affordable, and high-quality emotional support to individuals through therapy, self-care tools, and expert-led programs. With over 200+ verified therapists, we are on a mission to normalize mental health conversations and care across India.
Incubated and trusted by AWS, UPES, Wadhwani Foundation, StartupinUP, StartupIndia (DPIIT)

Relevant Links on Manoshala:

Role Summary

As an 
Emotional Health Consultant (EHC)
 or 
Wellness Associate
, you will be the first point of human contact for individuals reaching out for mental health support. You will assess their concerns, help them find the right therapist, and ensure a smooth and supportive journey from booking to therapy. This is a 
target-driven role
 requiring both 
empathy and accountability
, as you will directly contribute to the organization's impact and growth. You'll also work closely with therapists and the operations team to ensure a high-quality client experience and contribute to the growth of our client base.

Key Responsibilities

Client Interaction & Therapy Matching

Understand client concerns through calls, emails, or messages and match them with suitable therapists.

Build trust and explain therapy formats, processes, and pricing to facilitate bookings.

Convert leads into paid clients, while maintaining a warm, non-pushy tone.

Meet and exceed monthly therapy conversion targets.

Sales & Target Ownership

Own a weekly and monthly therapy conversion and revenue goal.

Work closely with the business team to design follow-up plans and client journeys that boost conversions.

Track personal performance and adapt strategies for consistent improvements.

Client Journey & Retention

Support clients throughout their therapy experience — from booking to feedback.

Proactively follow up with inactive or drop-off clients to improve retention.

Expert Coordination & Team Collaboration

Work with therapists to align on availability, session planning, and client needs.

Coordinate with internal teams like operations, marketing, and product for seamless user experience.

Contribute ideas and feedback in regular team reviews and growth discussions.

Insights & Improvement

Identify recurring client issues and suggest operational or product changes.

Maintain records of interactions and ensure data confidentiality at all times.

Key Requirements

Bachelor's or Master's degree in Psychology, Social Work, or related field (preferred).

1–2 years of experience in mental health support, client counselling, wellness consultation, or similar roles.

Strong verbal and written communication skills in English and Hindi (regional languages are a plus).

High emotional intelligence and the ability to hold safe and respectful conversations.

Comfortable with technology platforms (Google Workspace, CRMs, and communication tools).

Organized, proactive, and committed to delivering care with compassion and professionalism.

What We Offer

Opportunity to work with 400 clients/ month

Opportunity to work with senior experts

Work with a passionate and mission-driven team.

Exposure to therapy workflows, product development, and client-facing operations.

Access to wellness tools, expert training, and growth opportunities within the organizations.

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