Store Manager

2 days ago

Ahmedabad, Gujarat, India Natalie Singh Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Store Operations Management**

- Manage daily store operations including opening/closing procedures, cash handling, and security protocols

- Oversee inventory management, including procurement, stock control, and merchandise display

- Maintain store cleanliness, organization, and visual merchandising standards

- Implement and monitor sales processes, pricing strategies, and promotional campaigns

- Ensure compliance with institute policies and retail industry regulations

**Customer Service Excellence**

- Provide exceptional service to students, faculty, alumni, visitors, and corporate guests

- Handle customer inquiries, complaints, and special requests professionally

- Develop relationships with key stakeholders including student committees and alumni relations

- Coordinate with institute events team for special occasions and promotional opportunities

**Team Leadership**

- Recruit, train, and supervise store staff and part-time student workers

- Create work schedules and manage staff performance evaluations

- Foster a positive work environment aligned with Institute's values

- Conduct regular team meetings and provide ongoing coaching

**Financial Management**

- Manage daily cash reconciliation and banking procedures

- Monitor sales performance against targets and prepare regular reports

- Control operational expenses and optimize profit margins

- Maintain accurate financial records and coordinate with finance department

**Merchandise and Brand Management**

- Assist in curating product selection that reflects IIM Ahmedabad's brand and quality standards

- Work with suppliers and vendors to source new merchandise

- Manage seasonal collections and limited edition items

- Ensure all merchandise maintains appropriate quality and brand consistency

Preferred candidate profile

  • Minimum 3-5 years of retail management experience
  • Previous experience in premium retail or institutional environments preferred
  • Experience managing teams of 3-8 people

Education

- Bachelor's degree in Business Administration, Retail Management, or related field

- MBA or equivalent advanced degree preferred

Skills and Competencies

- Strong leadership and people management skills

- Excellent communication and interpersonal abilities

- Proficiency in retail POS systems and inventory management software

- Financial acumen with experience in P&L management

- Customer service orientation with problem-solving capabilities

- Attention to detail and organizational skills

- Basic marketing and visual merchandising knowledge

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