Senior Property Manager

Team: Management

Section I: Basic information on the role

Job Title

Senior Property Manager

Location

Thane

Reporting to

Operations Head

Section II: Job Purpose

Overall Role Objective:

This role will be independently responsible managing one the South Mumbai property that is the most technologically advance and the world class amenities. The role will independently work with the projects and takeover the property by completing successful transition and will establish best hospitality and residential property management process as per the company requirements.

Section III: Key Responsibilities and Accountabilities of the role

Role

Key Accountabilities

Hospitality and Customer Experience

Mentor and guide team to deliver company's vision and services as per the agreement with client

Provide impeccable guest experience for public areas including lobby, club house and common areas by implementing best hospitality and housekeeping standards

Formulate community guidelines for operations of the amenities and dos and don'ts for the users

Focus on public areas experience for the user and backend services focus on process and documentation

Project Takeover

Takeover of all the services i.e. lifts, DG, electrical, water supply, STP, integrated building management system including access controls, fire fighting system, CCTV, fire alarm, public announcement system, waste management system etc.

Maintenance & Management

Establish proactive maintenance principles by adopting planned maintenance activities by in-house and vendors' technical team

Establish schedules and frequency for housekeeping and landscape for daily, weekly, bi-monthly, monthly activities

Implement timely AMC renewals and implement maintenance schedule (PPM) to improve life of equipment and services

Monitor vendor's planned activities and identify gaps if any for the purpose of making sure all services are working without any downtime

Responsible for Vendor Management, quotation, negotiations & Invoicing in line with statutory compliance checks

Monitor use of electricity and water without compromising service delivery

Performance Management

Establish daily, weekly and monthly goals for departments and monitor the results

Conduct vendor evaluation monthly and mitigation plan to improve services

Responsible for team performance including site induction of resource and mentoring

Should be able to monitor the site sub-projects & ensure timely completion of the same

Manager and monitor vendors for the club house including coaches, spa and salon, café operators

SOP and Best Practices

Implement company's SOP and best practices for service delivery for all functions including club, housekeeping, engineering, landscape, security, safety, waste management etc.

Improve internal rating score and maintain high standards for implementing process and documentation including checklist, SOP for site

Safety & Security

Responsible for Fire & safety of the property.

Implement security SOP and protocols

Implement highest standard for fire safety in common areas and inside the flat

Amenities and Events

Maintain and manage the club house and amenities with highest standards

Conduct community events by planning and setting budgets

Budgeting

Plan and get CAM approved for the entire property

Monitor the CAM and all cost center minutely

Manages department controllable expenses to achieve or exceed budgeted goals.

MIS and Reporting

Flash monthly report card for each department and implement rating improvement plan as per the property Audit Report

Publish MIS report daily and monthly basis with KPI as per company practice

Budget vs actual expenses for the month

Planned activities versus actual activities for the month

Section IV: Knowledge, Experience & Skills

Attitude

Integrity, Punctuality, Team Player, Positive Thinking, Creative Thinking, High Energy

Educational Qualifications

Bachelor's degree in engineering. Background in hospitality preferred

Experience

Total 15 + years of experience, Minimum 5 years of experience of managing mote than 50 stories buildings is Must

Key Competencies (Skills)

Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.