Field Operations Executive

18 hours ago


Jammu, Jammu and Kashmir, India Rentokil PCI Full time ₹ 5,00,000 - ₹ 10,00,000 per year

GENERAL DUTIES & RESPONSIBILITIES

  1. Core Operations

  2. Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.

  3. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
  4. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
  5. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
  6. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
  7. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
  8. Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
  9. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
  10. Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
  11. Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
  12. Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
  13. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
  14. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
  15. Approval of conveyance amount for assigned technicians
  16. Promote the highest grooming standards (uniform, Safety shoes, PPEs)

2. Advance Operations

  • Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
  • Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
  • Identify & resolve Service delivery issues in coordination with the Branch Manager
  • Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
  • Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
  • Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
  • Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
  • Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
  • Track and monitor materials consumption to ensure branch material consumption within the target.
  • Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
  • Monitor and drive service productivity and efficiency.
  • Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
  • Ensure Service leads are submitted by all technicians as per the target
  • Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
  • Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
  • Encourage technicians to plan their leaves in advance to curb absenteeism
  • Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
  • Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
  • Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates

Competencies (Skills essential to the role):

  • Good interpersonal skills
  • Good Analytical & Problem-solving skills
  • Ability to communicate effectively
  • Should be proactive in planning & organizing
  • Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement:

  • Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
  • Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
  • Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

  • Operations Executive

    4 weeks ago


    Jammu, Jammu and Kashmir, India Berg Technologies Private Limited Full time

    As an operation executive trainee at Berg Technologies you will be responsible for managing and processing large sets of data You will work closely with cross-functional teams to ensure data quality and accuracy Key Duties and Responsibilities Managing and processing data sets Utilize e-commerce software and tools to streamline operations and...

  • Operations Executive

    2 weeks ago


    Jammu, Jammu and Kashmir, India Berg Technologies Private Limited Full time

    As an operation executive trainee at Berg Technologies you will be responsible for managing and processing large sets of data You will work closely with cross-functional teams to ensure data quality and accuracy Key Duties and Responsibilities Managing and processing data sets Utilize e-commerce software and tools to streamline operations and...


  • Jammu, Jammu and Kashmir, India Berg Technologies Private Limited Full time ₹ 1,00,000 - ₹ 1,20,000 per year

    As an operation executive/trainee at Berg Technologies, you will be responsible for managing and processing large sets of data. You will work closely with cross-functional teams to ensure data quality and accuracy.Key Duties and Responsibilities :Managing and processing data sets.Utilize e-commerce software and tools to streamline operations and enhance the...

  • Operations Executive

    3 weeks ago


    Jammu, Jammu and Kashmir, India Techxr innovations pvt ltd Full time

    Job Title Operations Executive Location Katra J K Employment Type Full-Time About Us We are a pioneering organization bringing spirituality and technology together by offering Virtual Darshan through AR VR technology Our mission is to make divine experiences accessible to devotees worldwide by onboarding temples and trust members to our...


  • Jammu, Jammu and Kashmir, India Jio Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Posted Date10 Jun 2025- Function/Business AreaInfrastructure- LocationJammu- Job ResponsibilitiesConversion of data collected from field operations Analyze GIS data for identifying spatial relationships using maps, graphs etc. 3.Maintain GIS database using techniques -coordinate geometry, tabular data, maps etc. and other source of digital data Modify...


  • Jammu, Jammu and Kashmir, India Tusthi Executive Access & Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Looking for a dynamic leader to manage end-to-end adhesive manufacturing operations. Role involves production planning, process optimization, quality control, cost efficiency, management. Email:- mob

  • Packaging- Operator

    14 hours ago


    Jammu, Jammu and Kashmir, India Uflex Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Packaging- Operator - Pouching VF)DescriptionTo produce materials as per production plan and agreed specifications.Machine setting and changeover and machine operations.Regular quality control throughout the shift and to set job in proper sequence to reduce wastage.To maintain departmental & Machine Housekeeping.To maintain machine health.To maintain record...


  • Jammu, Jammu and Kashmir, India Uflex Ltd Full time

    Packaging- Assistant Operator - Polycoating - 250000WN Description 1 Produce Material as per work order schedule 2 Material Handling 3 GMP GHP 4 Follow SOP for machine parameters 5 Production booking in production System 6 Wastage Prevention Qualifications ITI with minimum 3 years of experience in...

  • Travel Operations

    3 weeks ago


    Jammu, Jammu and Kashmir, India UnXplore Full time

    Location Jammu Satwari Work mode Office Working Hours 10 AM to 7 PM Working Days Monday to Saturday We re a leading B2B Destination Management Company DMC specializing in creating unique travel experiences We work with travel agents and tour operators across 14 destinations crafting bespoke itineraries and providing exceptional support...

  • Sales Executive

    18 hours ago


    Jammu, Jammu and Kashmir, India Travel Shravel Tour and Travels Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Travel Shravel – Hiring Sales Executive (Onsite, Jammu Office)Travel Shravel is seeking aSales Executiveto manage the day-to-day operations of our Jammu office. The ideal candidate will be responsible for handling client inquiries, bookings, and follow-ups, while ensuring smooth coordination with partners and suppliers.Responsibilities:Manage day-to-day...