Process Analyst

6 days ago

Vadodara, Gujarat, India Devdort Full time ₹ 3,00,000 - ₹ 4,00,000 per year

CONTACT CENTER REPRESENTATIVE (VOICE PROCESS)

WHAT WE OFFER

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

WHAT YOU'LL BE DOING

  • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader and team members.

WE EXPECT YOU TO HAVE

  • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.
  • Proficient in Customer Service.
  • Knowledge of record management procedures & processes (is a plus).
  • Experience of at least 3 years in Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
  • Effective analytical, problem-solving, and decision-making skills.
  • Effective organizational skills.
  • Ability to access and research multiple sources of data.
  • Must pass pre-hire exam with 90% or higher.
  • Ability to multitask and work under pressure.
  • Strong attention to detail and critical thinking skills.
  • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules including days, nights, weekends, holidays, etc.
  • Must be able to work in a team-oriented, high demand and fast-paced environment.
  • Clear and effective communication skills in English while being able to communicate clearly, confidently, and politely.

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Provident Fund

Application Question(s):

  • Do you have experience of US/UK Voice Process?
  • Are you comfortable with Rotational Shifts including Night Shift ? (cab facility available)

Language:

  • English (Preferred)

Location:

  • Vadodara, Gujarat (Preferred)

Work Location: In person

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