Process Analyst

6 days ago

Vadodara, Gujarat, India Devdort Full time ₹ 3,00,000 - ₹ 4,00,000 per year

CONTACT CENTER REPRESENTATIVE (VOICE PROCESS)

WHAT WE OFFER

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

WHAT YOU'LL BE DOING

  • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader and team members.

WE EXPECT YOU TO HAVE

  • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.
  • Proficient in Customer Service.
  • Knowledge of record management procedures & processes (is a plus).
  • Experience of at least 3 years in Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
  • Effective analytical, problem-solving, and decision-making skills.
  • Effective organizational skills.
  • Ability to access and research multiple sources of data.
  • Must pass pre-hire exam with 90% or higher.
  • Ability to multitask and work under pressure.
  • Strong attention to detail and critical thinking skills.
  • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules including days, nights, weekends, holidays, etc.
  • Must be able to work in a team-oriented, high demand and fast-paced environment.
  • Clear and effective communication skills in English while being able to communicate clearly, confidently, and politely.

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Provident Fund

Application Question(s):

  • Do you have experience of US/UK Voice Process?
  • Are you comfortable with Rotational Shifts including Night Shift ? (cab facility available)

Language:

  • English (Preferred)

Location:

  • Vadodara, Gujarat (Preferred)

Work Location: In person

  • Process Analyst

    2 weeks ago

    Vadodara, Gujarat, India Etech Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as aProcess Analystat EtechWhat You'll Be Doing:Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.Handle all issues with diplomacy, tact, and respect.Provide quality service to clients through thorough knowledge of products and services.Communicate with current and prospective customers using...

  • Business Process Analyst

    3 weeks ago

    Vadodara, Gujarat, India Narayan Powertech Pvt Ltd Full time

    *** This role must sit in Vadodara, Gujarat, India******Relocation assistance provided within India***We are seeking a skilled Business Process Analyst with expertise in Oracle Fusion to review current business processes and develop action plans to move to future state Oracle Processes. The ideal candidate will work closely with stakeholders to identify...

  • Business Process Analyst

    3 weeks ago

    Vadodara, Gujarat, India Narayan Powertech Pvt Ltd Full time

    *** This role must sit in Vadodara, Gujarat, India******Relocation assistance provided within India***We are seeking a skilled Business Process Analyst with expertise in Oracle Fusion to review current business processes and develop action plans to move to future state Oracle Processes. The ideal candidate will work closely with stakeholders to identify...

  • Business Process Analyst

    20 hours ago

    Vadodara, Gujarat, India Narayan Powertech Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    *** This role must sit in Vadodara, Gujarat, India******Relocation assistance provided within India***We are seeking a skilledBusiness Process Analystwith expertise in Oracle Fusion to review current business processes and develop action plans to move to future state Oracle Processes. The ideal candidate will work closely with stakeholders to identify...

  • Finance + Process Analyst – Fashion Startup

    1 week ago

    Vadodara, Gujarat, India Window Seat Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Accounts & Operations Analyst (On-site | Vadodara, Gujarat)Company:Jazba Curators LLP (Brand: Window Seat)Salary:₹25,000 – ₹30,000/monthEmployment Type:Full-time, On-site✧ About UsJazba Curators LLP, through its brandWindow Seat, creates high-quality vacation wardrobes for men using traditional Hand Block Printing techniques.We operate like a...

  • Business Analyst

    1 week ago

    Vadodara, Gujarat, India Namah Softech Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Business AnalystExperience: 1 to 2 YearsLocation: On-SiteJob Type: Full-timeJob Summary:We are seeking a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will work closely with stakeholders across departments to identify business needs, analyse processes, and develop data-driven solutions that support...

  • Business Analyst

    4 weeks ago

    Vadodara, Gujarat, India Obrimo Technologies Full time

    About the RoleWe are seeking an experienced Salesforce nCino Business Analyst to join our team. The ideal candidate will have deep expertise in Banking & Financial Services workflows, hands-on knowledge of nCino Loan Origination System (LOS), and strong Salesforce platform experience. You will act as a bridge between business stakeholders and technical...

  • Business Analyst

    4 weeks ago

    Vadodara, Gujarat, India Ethics Infotech Full time

    About the Role:We are seeking a skilled Business Analyst to bridge the gap between business stakeholders and technology teams. The role involves analyzing business needs, designing IT-enabled solutions, and ensuring smooth implementation of systems that enhance operational efficiency. The ideal candidate will possess strong analytical, communication, and...

  • Process Excellence

    3 days ago

    Vadodara, Gujarat, India Asian Hires Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    POSITION REPORTS TO: SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt)DEPARTMENT: OPERATIONSPOSITION LOCATION: VADODARA, INDIA (ON-SITE)BUDGET: 15,00, ,50,000 PA.Position Summary -The Manager – Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six...

  • Quality Analyst

    3 days ago

    Vadodara, Gujarat, India Hexpress Healthcare Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description:We are seeking a dedicated and detail-oriented Quality Analyst to join our Quality Assurance team. The Quality Analyst will play a vital part in maintaining and enhancing the quality of our products and services through rigorous testing, analysis, and process evaluation. The ideal candidate will have a keen eye for detail, strong analytical...