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Partner Success Executive- Indore

2 weeks ago

Indore, Madhya Pradesh, India Vahan Full time ₹ 6,00,000 - ₹ 10,00,000 per year
About Us

At Vahan, we are building the first AI-powered recruitment marketplace for India's 300 million-strong blue-collar workforce. Backed by leading investors like Khosla Ventures, Y Combinator, and Airtel, our vision is to become the go-to platform for blue-collar professionals, empowering them with economic opportunities, tools, and support to thrive.

We partner with some of India's most recognized names such as Swiggy, Zomato, Rapido, and Zepto, and are committed to transforming lives at scale.

Role Overview

We are looking for a proactive and empathetic Executive who will play a key role in nurturing Vahan Leads (VLs) as they progress from completing their 50th to 150th First Order Delivery. You will be the primary bridge between Cluster Team and the VL's in this critical early stage, handholding and providing personalized support, solving operational issues and accelerating their growth and engagement.

What You'll Be Doing

  • Accelerating Transition: Accelerate transition for relatively new VLs from 50FODs a month to 150FODs.

  • Vendor Handholding: Act as a trusted partner to newly acquired VLs, guiding them through platform's best practices, incentive structures, clients' processes, and performance levers.

  • Performance Tracking: Monitor VLs delivery milestones, flagging drop-offs early, and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VL's lead source, TC alignment and spread, and overall placements.

  • Issue Resolution: Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support.

  • Process Familiarity & Upskilling: Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention.

  • Data-Driven Nudges: Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges.

  • Feedback Loop: Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head.

You'll Thrive in This Role If You:

  • Have 1–3 years of experience in field operations, channel management, customer success, or community engagement.

  • Are empathetic and approachable, able to build rapport quickly with blue-collar workers.

  • Enjoy up-skilling and mentoring, especially with first-time platform users.

  • Have strong problem-solving skills and the ability to think on your feet.

  • Are data-conscious and comfortable using simple tools (Excel, G-Suite, dashboards) to track performance and insights.

  • Are fluent in the local language relevant to your geography, besides English and Hindi.

  • Are a self-starter and love being on the ground, building something from scratch.

Why Join Us?

  • Make a real impact by empowering India's informal workforce during their most critical growth phase.

  • Work with a mission-driven team that's passionate about solving deep-rooted challenges.

  • Enjoy benefits like wellness leaves, comprehensive medical insurance, and competitive pay.

Join us and help shape the future of work—one vendor at a time.