Team member-Continuous improvement-Kaizen-SUPPORT SERVICES-Customer Experience

2 days ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Description

As a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an opportunity to be at the forefront of innovation, utilizing Kaizen principles to create a culture of continuous improvement within the organization.

Responsibilities
  • The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment

  • S/he will have to identify customer pain areas across the Customer journey.

  • Prioritize & resolve the customer issues by simplifying process, relook at policies / practices

  • Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework

  • Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement

  • Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience

  • Identifying and driving automation of manual processes

Qualifications
  • Customer orientation - Essential

  • Problem solving / Analytical – Essential

  • Project management skills – Essential

  • Result Orientation – Essential

  • Understanding of business - preferable

  • Appreciation of technology – preferable

  • Good communication skills – written and oral



  • Mumbai, Maharashtra, India MAERSK Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    APM TerminalsContinuous Improvement (CI) Partner plays a crucial role in driving performance and productivity within an organization. This role focuses on identifying process inefficiencies, facilitating process improvements, and fostering a culture of continuous improvement across cross-functional teams. This position is ideal for a driven professional...


  • Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas for...


  • Mumbai, Maharashtra, India Kaizen Partners Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    At Kaizen Partners, we believe customer happiness isn't just a department—it's the heart of our business. We're on the lookout for an energetic Customer Support Success Intern who's eager to learn how to turn customer conversations into delightful experiences.What You'll Do:Be the first point of contact for customers and provide friendly, solution-driven...


  • Mumbai, Maharashtra, India Unilever Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: GMS Hub Continuous Improvement & Project Delivery ManagerJob Location: Mumbai / BangaloreABOUT UNILEVER:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our...

  • Team Member

    2 days ago


    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    DescriptionPosition Name: National Lead – Account Servicing, Wholesale Banking DepartmentWholesale Banking – Service Delivery LocationVikhroli, MumbaiNumber of Positions1Reporting RelationshipsM8/SVP – Service Delivery and CX Position GradeM6/M7 (DVP/VP) - Account Servicing Job Role:Role of National Lead for Account Servicing:Supervise Team Leaders...


  • Mumbai, Maharashtra, India Cochlear Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Customer Experience Specialist will play a pivotal role in enhancing the overall service experience for our patients and healthcare professionals across South Asia. This position is designed to ensure that our operational processes are not only efficient but also aligned with our commitment to delivering exceptional customer service.The primary focus...

  • Hospitality Member

    2 days ago


    Mumbai, Maharashtra, India Team HR Full time ₹ 20,000 - ₹ 24,000 per year

    Job Title: Hospitality MemberSalary : 1000qar - 1150qarLocation : Dubai (Qatar )Department: Food & Beverage / Front of House / EventsReports to: Restaurant Manager / Hospitality Supervisor / Event ManagerJob Summary:The Hospitality Staff member is responsible for providing exceptional customer service to guests, ensuring a welcoming atmosphere, and...

  • Team Member

    1 week ago


    Navi Mumbai, Maharashtra, India Tata Tele Business Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob responsibilityThis role is responsible for the Planning. design, implementation, and optimization for Transmission networks that delivers data services. Here are the primary responsibilities and skills associated with Job responsibility-Network design and Planning for Packetization and Network NMS Server covering TX Network, DCN, GPON,...

  • Customer Support

    2 days ago


    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 40,000 - ₹ 50,000 per year

    Job OverviewWe are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and...

  • Customer Experience

    4 days ago


    Mumbai, Maharashtra, India Seven N Half Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...