Front Office Associate
7 days ago
Platinum hotels is know for his best quality of foods and services. It is a well known 3 star luxurious hotels in Ahmedabad city.
The Front Office Associate (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations.
Key Responsibilities:
- Guest Check-in and Check-out:
- Greet guests warmly upon arrival and assist with luggage.
- Verify guest information and process check-in procedures efficiently.
- Provide room keys and explain hotel facilities and services.
- Handle guest inquiries and requests promptly.
- Process guest payments and issue receipts.
- Assist guests with check-out procedures and ensure accurate billing.
- Customer Service:
- Provide exceptional customer service at all times, anticipating and addressing guest needs.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Maintain a positive and friendly demeanor.
- Front Office Administration:
- Manage the front office telephone system and answer calls promptly.
- Maintain accurate and up-to-date records of guest information and reservations.
- Assist with room assignments and housekeeping coordination.
- Handle lost and found items.
- Shift Management:
- Coordinate with other front office staff to ensure smooth operations during shifts.
- Assist with training and development of new staff members.
- Night Audit (for night shifts):
- Conduct nightly audits to verify financial transactions and ensure accuracy.
- Reconcile cash and credit card transactions.
- Prepare daily financial reports.
- Identify and address any discrepancies or irregularities.
Qualifications and Skills:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in computer systems, including property management software.
- Ability to work well under pressure and maintain composure in fast-paced environments.
- Knowledge of local attractions and amenities.
- Additional (for night shifts):
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy in financial reporting.
Additional Requirements:
- Shift work, including weekends and holidays.
- Ability to stand for extended periods.
- Additional (for night shifts):
- Ability to work independently and effectively during night shifts.
Benefits:
- Food provided
Schedule:
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Application Question(s):
- How many year of experience do you have working in a hospitality sector?
Experience:
- total work: 1 year (Required)
Job Type: Full-time
Pay: ₹14, ₹16,000.00 per month
Benefits:
- Food provided
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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