Front Office Associate

2 days ago

Prahlad Nagar Ahmedabad Gujarat, India Platinum Hotels Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Platinum hotels is know for his best quality of foods and services. It is a well known 3 star luxurious hotels in Ahmedabad city.

The Front Office Associate (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations.

Key Responsibilities:

  • Guest Check-in and Check-out:
  • Greet guests warmly upon arrival and assist with luggage.
  • Verify guest information and process check-in procedures efficiently.
  • Provide room keys and explain hotel facilities and services.
  • Handle guest inquiries and requests promptly.
  • Process guest payments and issue receipts.
  • Assist guests with check-out procedures and ensure accurate billing.
  • Customer Service:
  • Provide exceptional customer service at all times, anticipating and addressing guest needs.
  • Handle guest complaints and resolve issues in a professional and timely manner.
  • Maintain a positive and friendly demeanor.
  • Front Office Administration:
  • Manage the front office telephone system and answer calls promptly.
  • Maintain accurate and up-to-date records of guest information and reservations.
  • Assist with room assignments and housekeeping coordination.
  • Handle lost and found items.
  • Shift Management:
  • Coordinate with other front office staff to ensure smooth operations during shifts.
  • Assist with training and development of new staff members.
  • Night Audit (for night shifts):
  • Conduct nightly audits to verify financial transactions and ensure accuracy.
  • Reconcile cash and credit card transactions.
  • Prepare daily financial reports.
  • Identify and address any discrepancies or irregularities.

Qualifications and Skills:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficient in computer systems, including property management software.
  • Ability to work well under pressure and maintain composure in fast-paced environments.
  • Knowledge of local attractions and amenities.
  • Additional (for night shifts):
  • Strong analytical and problem-solving skills.
  • Attention to detail and accuracy in financial reporting.

Additional Requirements:

  • Shift work, including weekends and holidays.
  • Ability to stand for extended periods.
  • Additional (for night shifts):
  • Ability to work independently and effectively during night shifts.

Benefits:

  • Food provided

Schedule:

  • Evening shift
  • Fixed shift
  • Morning shift
  • Night shift
  • Rotational shift
  • Weekend availability

Application Question(s):

  • How many year of experience do you have working in a hospitality sector?

Experience:

  • total work: 1 year (Required)

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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