Salon Operations Manager
19 hours ago
Position Title: Salon Operations Manager
Reports To: Director / Founder / Regional Head
The Salon Operations Manager is responsible for overseeing the day-to-day operations of multiple salon branches (or a flagship branch), ensuring smooth functioning, high service quality, customer satisfaction, and business profitability. This role involves managing teams, maintaining brand standards, optimizing operational efficiency, and driving growth
Key Responsibilities:
Operational Management
• Oversee daily salon operations to ensure smooth functioning and adherence to brand standards.
• Monitor staff schedules, attendance, and productivity to ensure optimum resource utilization.
• Implement and maintain hygiene, safety, and service quality protocols.
• Ensure availability of products, tools, and equipment for seamless salon services.
• Handle escalated customer concerns and resolve complaints promptly.
Team Leadership & Training
• Supervise salon staff, including stylists, beauticians, front desk, and housekeeping teams.
• Conduct regular performance evaluations and provide constructive feedback.
• Identify training needs and coordinate with the training team for skill enhancement.
• Motivate and mentor teams to deliver excellent customer experiences.
Sales & Revenue Growth
• Drive revenue targets through effective upselling, cross-selling, and promotional activities.
• Track and analyze sales performance, service mix, and customer feedback.
• Develop strategies to increase customer retention and attract new clients.
• Collaborate with marketing teams to execute offers, campaigns, and events.
Inventory & Vendor Management
• Maintain adequate stock levels of consumables, retail products, and salon essentials.
• Monitor product usage to control wastage and costs.
• Liaise with vendors for timely procurement and negotiate best terms.
Compliance & Reporting
• Ensure compliance with company policies, legal requirements, and industry regulations.
• Maintain records of staff, clients, expenses, and revenues.
• Prepare regular operational reports and present insights to management.
Key Skills & Competencies:
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to handle pressure and resolve conflicts.
• Knowledge of salon operations, beauty services, and industry trends.
• Sales and business acumen with customer-centric approach.
• Proficiency in MS Office / POS systems / salon management software. ( will be trained )
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