Salon Operations Manager

16 hours ago

Mysore, Karnataka, India Mutual Health Club Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Title: Salon Operations Manager

Reports To: Director / Founder / Regional Head

The Salon Operations Manager is responsible for overseeing the day-to-day operations of multiple salon branches (or a flagship branch), ensuring smooth functioning, high service quality, customer satisfaction, and business profitability. This role involves managing teams, maintaining brand standards, optimizing operational efficiency, and driving growth

Key Responsibilities:

Operational Management

• Oversee daily salon operations to ensure smooth functioning and adherence to brand standards.

• Monitor staff schedules, attendance, and productivity to ensure optimum resource utilization.

• Implement and maintain hygiene, safety, and service quality protocols.

• Ensure availability of products, tools, and equipment for seamless salon services.

• Handle escalated customer concerns and resolve complaints promptly.

Team Leadership & Training

• Supervise salon staff, including stylists, beauticians, front desk, and housekeeping teams.

• Conduct regular performance evaluations and provide constructive feedback.

• Identify training needs and coordinate with the training team for skill enhancement.

• Motivate and mentor teams to deliver excellent customer experiences.

Sales & Revenue Growth

• Drive revenue targets through effective upselling, cross-selling, and promotional activities.

• Track and analyze sales performance, service mix, and customer feedback.

• Develop strategies to increase customer retention and attract new clients.

• Collaborate with marketing teams to execute offers, campaigns, and events.

Inventory & Vendor Management

• Maintain adequate stock levels of consumables, retail products, and salon essentials.

• Monitor product usage to control wastage and costs.

• Liaise with vendors for timely procurement and negotiate best terms.

Compliance & Reporting

• Ensure compliance with company policies, legal requirements, and industry regulations.

• Maintain records of staff, clients, expenses, and revenues.

• Prepare regular operational reports and present insights to management.

Key Skills & Competencies:

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Ability to handle pressure and resolve conflicts.

• Knowledge of salon operations, beauty services, and industry trends.

• Sales and business acumen with customer-centric approach.

• Proficiency in MS Office / POS systems / salon management software. ( will be trained )

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