International Voice Support Associate

5 hours ago

Bommanahalli Hosur Road, Karnataka, India c7f53d9d-1d3c-47b0-83e8-6edd484fe6f0 Full time ₹ 12,00,000 - ₹ 48,00,000 per year

International Voice Support Associate (Technical)

Location: Bangalore (Onsite)

Employment Type: Full-Time

Experience: 0–2 Years

CTC: Up to 3 LPA

Shift: 4:30 PM onwards (Cab facility available)

Joining: Immediate Joiners Only

About the Role

We are hiring International Voice Support Associates (Technical) for one of our major IT clients in Bangalore. The ideal candidate will be the first point of contact for international customers seeking assistance with products, applications, and services. This role involves providing real-time technical support, troubleshooting issues, and ensuring a seamless customer experience.

Key Responsibilities

  • Provide prompt and professional support to customers through phone, email, and chat.
  • Troubleshoot and resolve issues related to software, hardware, networking, and application functionality.
  • Understand customer queries, diagnose problems, and guide users through technical steps.
  • Collaborate with internal teams when required to ensure timely issue resolution.
  • Maintain high levels of customer satisfaction and follow support quality standards.
  • Document customer interactions and solutions accurately.

Required Skills & Qualifications

  • Strong understanding of operating systems (Windows, macOS; Linux preferred).
  • Excellent English communication skills (both verbal and written).
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to handle international customers professionally.
  • Customer-first mindset with attention to detail.
  • Willingness to work in evening/night shifts.

Benefits

  • Attractive CTC up to 3 LPA
  • Cab facility provided
  • Opportunity to work with a leading IT client
  • Career growth in international technical support

Who Can Apply?

  • Recent graduates or candidates with 0–2 years of experience
  • Individuals with excellent spoken English skills
  • Immediate joiners only

Job Types: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Provident Fund

Application Question(s):

  • Are you currently staying in Bangalore?
  • Are you open for international shift ?
  • Have you worked in any international BPO before?

Work Location: In person

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