IT Support Executive

Job Description: IT Support Executive / IT Administrator

Location: Mumbai (with remote coordination for Hyderabad office)

Reports To: Operations/Management

Job Overview:

We are seeking a proactive and reliable IT Support Executive to manage all IT-related tasks for our offices in Mumbai and Hyderabad. The ideal candidate will be responsible for hardware and software maintenance, user setup, server & cloud optimization, software tools, surveillance systems, and technical coordination for various business functions. This role requires hands-on experience, problem-solving skills, and a service-oriented mindset.

Key Responsibilities:Hardware & Software Management

· Handle the procurement and maintenance of laptops, printers, and other IT equipment.

· Prepare and configure systems for new joiners (laptops, email setup, required software).

· Install and update software applications across all devices in a timely manner.

· Maintain inventory and service records for all technical assets.

IT Systems & Server Oversight

· Manage and monitor all email systems, access controls, and user configurations.

· Suggest and implement infrastructure optimizations (e.g., physical vs. cloud-based servers).

· Ensure smooth email forwarding and routing (e.g., Inova to ESSON).

Software & Application Support

· Administer tools like Zoho, HRMS, and other office productivity software.

· Maintain secure and reliable remote access for the Hyderabad office.

Website Maintenance Coordination

· Monitor company websites to ensure they are live and functional.

· Coordinate with web designers for content updates, news posting, or troubleshooting.

· No development work is required, but ongoing site support and management are expected.

AV & Surveillance Equipment Handling

· Set up and maintain audio-visual devices including TVs, speakers, and video conferencing equipment.

· Manage and monitor office surveillance cameras (Mumbai and Hyderabad locations).

· Ensure all systems are connected and functioning.

Additional IT Support

· Manage access cards, internet connectivity (including at the Director's residence, if needed), and mobile payment tracking from a tech angle.

· Provide assistance for any ad-hoc IT requirements across offices or residence, ensuring timely resolution.

Key Skills Required:

· Proven experience in IT support, systems administration, or similar role.

· Knowledge of Windows/Mac systems, networking, cloud platforms (AWS/Azure preferred).

· Familiarity with business software like Zoho, HRMS tools, and email administration.

· Good communication skills and ability to coordinate with third-party vendors.

· Ability to work independently and manage IT operations end-to-end.

Preferred Qualifications:

· Bachelor's degree in Computer Science / IT or relevant field.

· Minimum 2–4 years of experience in a similar role.

· Experience supporting remote teams and multi-location offices.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How many years of experience do you have in IT support / system administration?

0–1 year

1–2 years

2–4 years

4+ years

• Which operating systems have you worked on?

Windows

Mac OS

Linux

All of the above

• Do you have hands-on experience with cloud platforms?

AWS

Azure

Google Cloud

None

• Have you set up laptops, printers, and other IT equipment for new joiners?

Yes

No

• Are you comfortable working from Mumbai office (with remote support for Hyderabad)?

Yes

No

• What is your current notice period?

Immediate

15 days

30 days

60+ days

• What is your current CTC and expected CTC? (optional open text field)

Education:

• Bachelor's (Preferred)

Work Location: In person