Senior Customer Specialist

11 hours ago


Bengaluru, Karnataka, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Senior Customer Specialist

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a motivated and customer-focused professional to join our team as a Senior Customer Specialist. In this role, you will be the first point of contact for prospective customers, handling incoming calls and chats, assigning sales tickets, and ensuring timely follow-ups with account managers. You will also contribute to maintaining data accuracy and supporting the overall sales process.

Key Responsibilities:

  • Handle incoming calls and chats from prospective customers, ensuring timely responses within defined SLA timelines.

  • Understand the prospect's needs by asking relevant questions and identifying opportunities for sales engagement.

  • Assign sales-related tickets to the appropriate POC and follow up with Account Managers to ensure closure within the SLA.

  • Gain in-depth knowledge of all Freshworks products and services.

  • Accurately log all customer interactions in the phone system and CRM tools.

  • Ensure database accuracy and cleanliness through regular maintenance and updates.

  • Collaborate with colleagues and managers to resolve customer issues and find the best solutions.

As an IC2 agent, identify team-level challenges and actively contribute ideas for process improvements and operational efficiency.

Qualifications
  • A Bachelor's or Master's degree in any discipline.

  • 4 to 6 years of experience in sales or customer support roles.

  • Excellent verbal and written communication skills.

  • Strong drive and persistence to engage with potential customers.

  • A collaborative team player with a flexible approach to work schedules/shifts.

  • Proficiency in Microsoft Office tools.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Experience LevelSenior Level
  • Senior specialist

    2 days ago


    Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Job Description Senior specialist Job Summary Location: ENOI Project role: Senior specialist Qualification: B.E, B.Tech, Bachelor of Science, MBA, MCA Experience: 4.5-8 Years Skills: Knowledge Management No. of positions: 1 Job description: To be responsible for meeting and measuring SLAs as per agreed norms, to support in Capacity planning...


  • Bengaluru, Karnataka, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...


  • Bengaluru, Karnataka, India Red Hat Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Job:The Senior Customer Support Specialist - Technical manages and resolves a wide range of moderately complex technical and customer service issues. The role involves working closely with team members to deliver solutions and upskilling new hires on standardised tools and resources. This position requires the ability to assess and deviate from...

  • Senior Specialist

    2 weeks ago


    Bengaluru, Karnataka, India SISA Full time

    We are seeking a highly skilled and experienced Senior Specialist in Content Digital Marketing to join our dynamic team The ideal candidate will have 6-8 years of experience in developing and executing digital marketing strategies with a strong focus on content creation and management The Senior Specialist will be responsible for driving brand awareness...

  • Human Resources

    2 days ago


    Bengaluru, Karnataka, India KITES Senior Care Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeAssisting with daily operational tasks as assigned by the team.Managing data entry, documentation, and record-keeping.Collaborating with team members to ensure smooth workflow.Completing assigned tasks within deadlines while maintaining quality.About Company: Inspired by elders and delivered by passionate...

  • Senior Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Bread Financial Full time

    Senior Specialist, Strategy AnalyticsJob Description: Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.Job Summary:The Strategy Analytics Senior Specialist will support senior and executive leaders in business strategy and...

  • Customer Specialist

    2 days ago


    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Salary - 4.5 lpaExp - 2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Specialist located in Bengaluru. The Customer Specialist will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and addressing any issues or concerns. The role will also involve analyzing customer...


  • Bengaluru, Karnataka, India Toast Inc Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Bready to make a changeAs a Customer Care Tech Specialist - ToastNow you ll be the hero of our customers day and use your product knowledge and technical expertise to answer questions solve...


  • Bengaluru, Karnataka, India Radancy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support Specialist, Global Customer Support – Bengaluru, IndiaRadancy's success is built on the success of our customers, and we're looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you'll provide expert support across multiple...


  • Bengaluru, Karnataka, India 1path2peace Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Pune. The Customer Service Specialist will be responsible for handling customer inquiries and concerns, ensuring customer satisfaction, and maintaining a high-quality customer experience. Daily tasks will include...