Senior specialist

2 days ago


Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Job Description Senior specialist Job Summary Location: ENOI Project role: Senior specialist Qualification: B.E, B.Tech, Bachelor of Science, MBA, MCA Experience: 4.5-8 Years Skills: Knowledge Management No. of positions: 1 Job description: To be responsible for meeting and measuring SLAs as per agreed norms, to support in Capacity planning and to manage team Performance To continuously monitor,maintain and improve Customer Satisfaction for the deliverables To maintain asset count for capacity planning eg. Servers and storage space. To manage the Account SLA through proactive monitoring and timely delivery. To periodically review team members and manage their skills to help them to develop their potential


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