Sales Operations Specialist

18 hours ago

Pune, Maharashtra, India Frido Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Job Description – Sales Operations (After-Sales Specialist
)

About the Role

We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins.

Key Responsibilities

Order & Fulfillment Management

 Oversee order lifecycle: confirmation, dispatch, delivery, and closure.

 Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA.

 Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.

Customer Escalations & Resolutions

 Act as escalation point for refunds, replacements, chargebacks, and disputes.  Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations.

 Collaborate with the customer service team to standardize response protocols.

Refunds, Exchanges & Finance Coordination

 Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts.

 Track and reconcile refund/exchange data for accuracy.

Process Control & Reporting

 Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores.

 Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements.

 Ensure compliance with warranty/return policies and document exception approvals.

Cross-Functional Collaboration

 Work closely with Sales for smooth handover of orders to after-sales.

 Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re dispatches.

Qualifications & Skills

 Graduate/Postgraduate with 2–3 years' experience in After-Sales / Sales Ops / Customer Service Backend.

 Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik).

 Strong analytical & Excel/Google Sheets skills for dashboards and reporting.  Excellent problem-solving and coordination skills with ability to manage high pressure escalations.

 Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.

Interested candidate can share their resume to

  • Operational Specialist

    2 weeks ago

    Pune, Maharashtra, India Upfrontr Full time

    .Role DescriptionThis is a full-time, on-site role for an Operational Specialist based in Pune. The Operational Specialist will be responsible for managing day-to-day operations, overseeing project management tasks, analyzing data, and providing support to sales and operations management teams. This role requires close collaboration with various departments...

  • Sales Operations Specialist

    6 days ago

    Pune, Maharashtra, India Sandvik Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Sales Operations SpecialistNo. of Vacancies: 1Location: PuneFull time /Part Time: Full timeRegular /Temporary: RegularSANDVIK COROMANT is the world's leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity...

  • Sales Operations Specialist

    4 days ago

    Pune, Maharashtra, India Sandvik Coromant Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Sales Operations SpecialistNo. of Vacancies: 1Location: PuneFull time /Part Time: Full timeRegular /Temporary: RegularSANDVIK COROMANT is the world's leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity...

  • Boutique Operations Specialist

    6 days ago

    Pune, Maharashtra, India Titan Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Requirements Job Title: Boutique Operations SpecialistJob Type: Full-TimeWe are currently seeking a dedicated Boutique Operations Specialist to join our team. As a Boutique Operations Specialist, you will be responsible for overseeing the day-to-day operations of our boutique, ensuring smooth and efficient functioning.Key Responsibilities:- Manage...

  • Specialist - Sales

    6 days ago

    Pune, Maharashtra, India Wesco Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Specialist – Sales, you will be responsible for managing activities and processes to ensure the Sales organization runs effectively, efficiently and in support of business objectives. You will work with assigned Outside Sales Representatives, Inside Sales and support functions, suppliers, centers of excellence (COE), and Marketing to ensure a steady...

  • Sales Specialist

    1 week ago

    Pune, Maharashtra, India Raymagic Green Energy Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionRaymagic Green Energy Pvt Ltd is dedicated to providing the lowest cost solar power solutions through exceptional project execution and high-quality standards. Since its inception, Raymagic has significantly reduced the total cost of solar projects by employing value engineering, combining various equipment, and optimizing design...

  • Product Sales Specialist

    1 week ago

    Pune, Maharashtra, India Kennovation Software Services Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionKennovation Software Services Pvt. Ltd. is a pioneering organization that emphasizes the combination of knowledge and innovation to create value in a rapidly changing global socioeconomic environment. Focused on being a preferred Smart-Sourcing partner, Kennovation nurtures strategic partnerships aligned with customers' business and...

  • Sales Specialist

    2 weeks ago

    Pune, Maharashtra, India Antal International Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales Specialist located in Pune. The Sales Specialist will be responsible for driving sales and closing deals, providing excellent customer service, creating and delivering sales presentations, and engaging in ongoing training and professional...

  • Lead Generation Specialist

    4 days ago

    Pune, Maharashtra, India MAXUS MARKETING- "b2b sales acceleration co." Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMaxus Marketing is a growing lead generation company specializing in AI powered top-to-bottom funnel engagement and robust lead management solutions with multi-lingual support. Our team of experts empowers businesses by enhancing sales pipelines through meaningful interactions and precise messaging. We assist technology marketers with...

  • Sales And Marketing Specialist

    1 week ago

    Pune, Maharashtra, India Aster Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionAster Technologies is an industry leader in water treatment instrumentation, dedicated to providing advanced and reliable solutions for automating and optimizing water treatment processes. With a focus on quality, innovative technologies, and exceptional service, we help streamline operations in water treatment plants. Our product range...