Telecaller

8 hours ago


Malappuram, Kerala, India muhammed Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Job Title: Telecaller / Admission CounselorDepartment: Sales & Admissions / Customer SupportReports To: Center Manager / Sales Manager / Academic CounselorKey Responsibilities:

  • Lead Generation & Follow-up
  • Make outbound calls to prospective students and parents from the database or inquiries list.
  • Follow up on leads through calls, messages, or emails to convert them into admissions.
  • Maintain a high level of daily call volume and timely follow-ups.
  • Counseling & Information Sharing
  • Provide detailed information about courses, programs, fees, schedules, and admission procedures.
  • Understand the student's needs, career goals, and guide them towards suitable programs.
  • Address student or parent queries in a clear and professional manner.
  • Admission Support
  • Assist students throughout the admission process, from inquiry to enrollment.
  • Coordinate with the academic and administration teams for admissions, demo classes, or documentation.
  • Update and maintain accurate student records in CRM or Excel.
  • Customer Relationship Management
  • Build and maintain positive relationships with students and parents.
  • Handle incoming calls, messages, and queries courteously and promptly.
  • Ensure high levels of customer satisfaction through professional communication.
  • Reporting & Coordination
  • Prepare daily, weekly, and monthly call reports and admission conversion reports.
  • Coordinate with marketing teams for campaigns and events.
  • Share feedback from prospective students to improve services and marketing strategies.
  • Target Achievement
  • Meet or exceed monthly admission or sales targets set by the management.
  • Participate in promotional activities, open houses, or counseling sessions as required.

Job Types: Part-time, Freelance

Contract length: 12 months

Pay: From ₹5,000.00 per month



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