Technical Customer Success Manager

2 weeks ago

Gurgaon, Haryana, India Weekday AI Full time ₹ 5,00,000 - ₹ 14,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 4-14 LPA)

Min Experience: 2 years

Location: Gurgaon

JobType: full-time

Requirements

Responsibilities:

  • Act as the primary point of contact for customers, understanding their business requirements and delivering tailored solutions.
  • Manage end-to-end customer relationships, including onboarding, product training, and continuous support.
  • Develop and implement customer success plans by defining objectives, tracking progress, and presenting outcomes.
  • Partner with the sales team to identify upsell and cross-sell opportunities, ensuring seamless renewals.
  • Collaborate with product and engineering teams to prioritize feature requests, enhancements, and issue resolution.
  • Analyze customer usage data to identify patterns, improvement areas, and potential risks.
  • Provide actionable feedback to product teams on customer expectations and market trends.
  • Maintain updated customer records and ensure clear communication with relevant internal teams.
  • Conduct customer satisfaction assessments and follow up to resolve concerns or service gaps.

Requirements:

  • 2–3 years of experience in technical customer success or a similar role within a SaaS environment.
  • Strong technical understanding, including hands-on experience with APIs, webhooks, and integrations.
  • Excellent communication and interpersonal abilities to build strong customer and internal relationships.
  • Strategic thinker with strong problem-solving skills.
  • Ability to work independently and manage priorities in a fast-paced setting.
  • Experience with WhatsApp Business API is an added advantage.
  • Bachelor's degree in a relevant field is preferred.

Skills:
Customer Success

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