REF78933N-Assistant Manager

7 days ago

Vizag, Andhra Pradesh, India WNS Global Services Full time US$ 90,000 - US$ 1,20,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
  • Financial Crime Experience of at least 5-7 years is must
  • Experience into AML KYC CDD and EDD Domain
  • Responsible for Training delivery for new hires, refreshers and any ad hoc training requests
  • Monitor and evaluate training program's effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing development
  • Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation's and all other relevant metrics.
  • Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows
  • Proactively communicate with Client on daily operational matters relating to training.
  • Partner with operational teams to ensure that refresher training needs are identified and delivered.
  • Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training

Job Location- Vishakhapatnam

Shift Timings- Rotational Shifts- WFO Only

Qualifications
  • Good with Microsoft Office
  • Strong with MIS reporting
  • Strong analytical and operations management skills
  • Client focused with superior written and verbal communication skills.
  • Ability to work under pressure in a faced paced environment with limited structure.
  • Proven work experience as a Training Manager
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively.

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