VISA , Mastercard Blended Process ( USA + India Clients Handling )

2 weeks ago

Gurgaon, Haryana, India Career Crox Full time ₹ 2,50,000 - ₹ 35,00,000 per year

Title: Customer Support Executive

Salary: ₹25,000 – ₹35,000 + Incentives

Experience: Fresher to 4 years

Qualification: Minimum 12th Pass / Diploma / Graduate

Cab Facility: Both side cab provided

Location: Sector 18, Gurgaon

Work Mode: Office

Process: VISA / MasterCard Blended Process (USA + India Clients Handling)

Working Days: 5 days a week

Openings :- around 50, Bulk Hiring

NOTE :- Please answer all screening question to get call quickly

Key Responsibilities:

Handle inbound & outbound calls, emails, and chats.

Resolve customer queries quickly and professionally.

Provide accurate information related to services and transactions.

Assist USA & India clients in card/payment-related issues.

Escalate complex queries to higher teams when required.

Maintain proper records of customer interactions.

Meet daily productivity and quality targets.

Ensure excellent customer experience.

Skills Required:

Absolute fluency in English (mandatory).

Strong communication & query handling skills.

Good problem-solving ability.

Basic computer knowledge and typing skills.

Positive attitude and team spirit.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How much do you rate your English communication skill out of 10?
  • How much do you rate your Hindi communication skill out of 10?
  • How many months of experience in Customer Support or Sales , or fresher ?
  • Whats your current in hand salary ?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

License/Certification:

  • in any calling related role like Sales or Customer Support ? (Preferred)

Location:

  • Gurgaon, Haryana (Preferred)

Work Location: In person

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