IT Asset Management

3 days ago

Navi Mumbai, Maharashtra, India Sharekhan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location - Airoli

This position is a team lead for the IT Asset Management and will overlook and ensure that the data of HAM and SAM are in line with the requirement .

Direct Responsibilities

  • Ensure compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals and Objectives
  • Ensure that Number of formal client complaints / escalation are 0 per year
  • Ensure 100% compliance to service management processes defined
  • Ensure Zero NC identified on deliverable during process and transaction audits
  • Ensure Timely response on mail/phone calls towards All queries/task of supervisor/end users.
  • Time management (reporting on time, minimum breaks and closing all given task on timely basis)
  • Ensure 100% Compliance to - Sharekhan Policy, Procedure and Practices.
  • Ensure Zero breach/violation of information security, Harassment and Policy.
  • Raise alerts immediately if any gaps is identified.
  • Ensure Zero NC identified on deliverable during process and transaction audits.
  • Achieve SLAs / KPIs as per the program goals and objectives - All green status
  • Ensure proper hand over and updates are provided enabling effective service delivery.
  • Ensure 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately.
  • Asset Tracking-Track all the in-use and spare assets across PAN India and ensuring necessary stock is available at any point of time.
  • Asset Allocation-Allocate the assets through appropriate request within the defined timeline.
  • Update All files/Folders on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc.
  • Experience interpreting license and contractual terms/conditions and analysing purchase records
  • Licensing Knowledge on Major vendors (Microsoft, Oracle, IBM, Vmware etc)
  • Knowledge and familiarity with discovery tools used across different platforms
  • Knowledge of the hardware asset lifecycle and associated processes

Technical & Behavioural Competencies

  • Good communication, documentation, and customer service skills
  • Scripting knowledge and automation experience are mandatory
  • Experience of working with 3rd party service providers Proactive team player
  • Able to communicate across with users
  • Excellent oral, written and presentation communication skills
  • Knowledge of the directive and regulations regarding the disposal of electrical equipment
  • Working knowledge of SAM or HAM tool(s)

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