Manager_MacOS/JAMF,MDM Intune/windows/linux OS,Pune/Bangalore

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose: 
The macOS/JAMF SME will be responsible for managing and optimizing the enterprise macOS ecosystem, ensuring secure, efficient, and scalable device management using JAMF Pro. This role involves designing, implementing, and maintaining macOS management solutions, driving automation, ensuring compliance, and providing expert-level support for escalated incidents. The SME will act as a technology advisor for Apple endpoint strategy, collaborating with cross-functional teams to enhance user experience and operational excellence.

Core competencies, knowledge and experience:

•7–10 years of experience in macOS device management in an enterprise environment.

•Expert-level proficiency with JAMF Pro for policy enforcement, device enrollment, patching, and app deployment.

•Strong understanding of Apple ecosystem technologies (DEP, VPP, MDM, Apple Business Manager).

•Hands-on experience with macOS troubleshooting, performance optimization, and advanced configurations.

•Knowledge of identity and access integration (Active Directory, Azure AD, Single Sign-On).

•Strong understanding of enterprise IT infrastructure, networking basics (DNS, VPN, Wi-Fi), and endpoint security practices.

•Proven ability to design and execute automation scripts for macOS administration.

•Experience working in ITIL-based service management environments, handling escalated incidents and problem management.

Must have technical/professional qualifications: 
JAMF 300 or 400 certification (or equivalent proven expertise).
Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT).
Strong skills in scripting languages such as Bash, Python, or AppleScript.
Proficiency in application packaging and deployment for macOS.
Familiarity with enterprise security frameworks and compliance standards.
Bachelor's degree in Computer Science, Information Technology, or equivalent experience

 Roles and Responsibilities:

•Design, implement, and maintain macOS device management solutions using JAMF Pro.

•Lead packaging, deployment, and lifecycle management of applications for macOS devices.

•Define and manage device policies, profiles, and security baselines in line with organizational standards.

•Drive automation of common administrative tasks through scripting (Bash, Python, AppleScript).

•Troubleshoot and resolve complex macOS device and JAMF platform issues, providing Level 3 support as needed.

•Collaborate with security, networking, and Windows/Intune teams to ensure seamless integration across platforms.

•Evaluate, test, and implement new macOS features and JAMF capabilities to optimize device management.

•Maintain documentation, process flows, and knowledge base articles for support teams and end-users.

•Act as a subject matter expert for audits, compliance checks, and Apple ecosystem strategy discussions.

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch