Endpoint Security Support Engineer
4 weeks ago
Major Responsibilities - Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments. - Perform deep-dive analysis using system logs, traces, and debug data to identify root causes. - Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis. - Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps. - Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume. - Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents. - Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solutions. Desired Background - 3+ years of experience in technical support , end point administration or troubleshooting - Strong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging. - Familiarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory). - Understanding of threat prevention tools and SIEM integration. - Knowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms. - Experience with ServiceNow or Salesforce ticketing systems. - Ability to manage multiple support cases under tight deadlines while maintaining attention to detail Preferred Skills - Previous experience with Check Point Products. - Experience with scripting and automation (PowerShell, Python, batch scripting). - Experience with MDM tools such as Intune, JAMF, and WorkSpace One. - Experience with forensic investigation and CIRT processes. - API integration and web developer tools knowledge. - SQL and database querying experience. - Cybersecurity certifications such as Security+, CISSP, CEH are a plus. - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. Soft Skills - Strong teaching and communication abilities—able to translate technical jargon into clear language. - Creative problem-solving and customer-focused mindset. - Team-oriented with a collaborative approach. - Humble and curious—willing to ask questions and learn. - Skilled in conflict resolution and de-escalation
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Endpoint Security
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India Novacoast Full timeNovacoast is a leader in cybersecurity solutions, providing our clients with innovative services to safeguard their digital environments. We are seeking a talented Security Engineer with expertise in Symantec Endpoint Protection to join our expert team and help strengthen our clients' security posture. Job Description: As a Security Engineer at Novacoast,...
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India Novacoast Full timeNovacoast is a leader in cybersecurity solutions, providing our clients with innovative services to safeguard their digital environments. We are seeking a talented Security Engineer with expertise in Symantec Endpoint Protection to join our expert team and help strengthen our clients' security posture. Job Description: As a Security Engineer at Novacoast,...
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India Novacoast Full timeJob Description Novacoast is a leader in cybersecurity solutions, providing our clients with innovative services to safeguard their digital environments. We are seeking a talented Security Engineer with expertise in Symantec Endpoint Protection to join our expert team and help strengthen our clients security posture. Job Description: As a Security Engineer...
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