Service Engineer

4 days ago

Mumbai, Maharashtra, India CareerZgraph Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Notice Period - Immediate Joiners / 15-20 Days of Notice Period ( Urgent Hiring )

Operation Area: Pune

REPORTING TO: SERVICE MANAGER – Regional Head

 QUALIFICATION:  Diploma/ BE -  Elec, Mechatronics (Mandatory )**

Skill Requirements:

● Years of experience in a similar role.

●       In-depth product knowledge

●       Proactive attitude with a passion for customer satisfaction.

●       Verbal communication skills in Tamil/Kannada and English 

●       Basic mail communication and Excel.

●       Excellent time-management skills.

●       Problem solving/troubleshooting skills

●       Selling skills

●       Customer relationship management skills

Responsibilities:

●       Providing prompt service support for the assigned customers.

●       Ensuring uptime of machines promptly

●       Commissioning of the machines in the assigned region within stipulated time & minimal costs.

●       Ensuring customer delight by enhancing their experience through prompt service and excellent coordination with HQ for customer related matters.

●       Completion of work in the assigned time-frame and submitting daily service reports.

●       Providing daily status of service visits to reporting manager and regular expense statements.

●       Resolving complaints and concerns on phone

●       Managing client accounts of the assigned region, develop good relations with client and regularly visit them to understand their machine issues , offer AMCs, monitor consumables and spares requirement.

●       Demonstrating benefits of company offerings and performing product demonstrations & new offers.

●       Meeting planned service & sales goals.

●       Overseeing spares/consumables dispatch process of the key account and facilitating order fulfilment.

●       Supporting Receivable Accounts Executives for outstanding payment.

●       In case of no service call, service engineer should visit regional accounts for AMC, service and spares monitoring & offering.

●       Travelling to other regions for service/commissioning activities on need basis

●       Identifying opportunity for retrofitting our machines and competitor machines and recapturing cost accounts and retaining existing accounts.

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