Guest Experience Manager

1 week ago

Gokarna, Karnataka, India Jalakara Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Resident Manager – Jalakara India

Hospitality

Jalakara is a boutique hideaway located in the lovely Andaman Islands, and the lush coastal hills of Gokarna.
We are recruiting a Resident Manager for Kahani Paradise Gokarna, which has been rated among the 
World's Top 50 Hotels
 by The Telegraph UK. With a reputation for warm hospitality, refined simplicity, and thoughtful design, we welcome guests seeking an intimate and memorable escape. Our team is small, passionate, and committed to creating experiences that feel personal and deeply resonant.

Role Overview

We are seeking a Guest Experience Manager
 who will be the heart of our guest journey, reporting directly to the Resident Manager. This role is about 
hosting, anticipating, and delighting
 — ensuring that every detail of a guest's stay is meaningful and every interaction feels effortless.

Key Responsibilities

  • Welcome, host, and interact with guests throughout their stay, ensuring they feel at home.
  • Being a great host, to reflect the warmth and style of Jalakara.
  • Create and coordinate experiences — dining, excursions, wellness, or cultural immersions — tailored to guest preferences.
  • Anticipate needs and resolve guest concerns with empathy and initiative.
  • Collaborate with the kitchen and service teams to deliver thoughtful dining experiences.
  • Maintain detailed guest preference records for repeat visits.
  • Support pre-arrival communication and assist with reservations to ensure seamless coordination.
  • Train and guide junior team members in guest service etiquette.
  • Assist the management with guest feedback, reporting, and day-to-day guest operations.

Requirements

  • 2–4 years' experience in guest relations, front office, or service roles within luxury/boutique hospitality.
  • A warm, engaging personality with strong communication skills.
  • Detail-oriented with a natural instinct for hosting and anticipating guest needs.
  • Ability to adapt to a remote, boutique property environment.
  • Passionate about delivering experiences that go beyond standard service.
  • Ability to work with a team that is primarily from the local community.

What We Offer

  • The opportunity to shape guest journeys at a boutique hideaway in one of India's most beautiful coastal destinations.
  • A chance to be part of the team behind Kahani Paradise – one of the world's Top 50 Hotels (The Telegraph UK).
  • Accommodation and meals provided on-site.

Location:
 Gokarna, Karnataka (on-site, full-time)

Applications

  • You may write into with why you would like to be a part of this team. Updated CV to be attached.
  • Please note that this is only for professionals from hotel operational backgrounds.

Location:
 Gokarna, Karnataka (on-site, full-time)

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