Guest Relations Executive

1 week ago

Gokarna, Karnataka, India Jalakara Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Guest Relations Executive – Gokarna / Andamans

About Us

Join our boutique hospitality group, Kahani Paradise
and 
Jalakara
. We craft stays that are warm, personal, and unforgettable — where every guest feels seen, cared for, and inspired.

The Role

We're recruiting a Guest Relations Executive
 who lives and breathes hospitality. You'll be the friendly, approachable face of our properties — making guests feel welcome, anticipating their needs, and ensuring every moment of their stay is seamless and special. You'll report to the Resident Manager and help create the kind of experiences guests remember long after they leave.

What You'll Do

  • Welcome guests and manage smooth check-ins/check-outs.
  • Respond to guest inquiries, requests, and feedback with warmth and efficiency.
  • Maintain guest profiles and track preferences for truly personalised service.
  • Collaborate with F&B, housekeeping, spa, and other teams to curate experiences.
  • Support pre-arrival communication and post-stay follow-ups.
  • Ensure the front office and lobby feel organised, welcoming, and vibrant.
  • Represent the property's ethos and commitment to exceptional service in every interaction.

Who You Are

  • 1–3 years in guest relations, front office, or hospitality customer service.
  • Warm, approachable, and genuinely passionate about creating memorable experiences.
  • Strong communicator with excellent organisational skills.
  • Detail-oriented and proactive — you notice what others might miss.
  • Comfortable working in a boutique or remote setting.

What We Offer

  • A chance to create unforgettable guest journeys at some of India's most beautiful boutique properties.
  • On-site accommodation and meals for remote locations.
  • A challenging small-team environment, a good foundation for working with diverse communities.
  • Location:
     Gokarna / Andamans (on-site, full-time)

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