Team Leader

1 week ago

Delhi, Delhi, India Doodhvale Farms Full time ₹ 2,50,000 - ₹ 12,00,000 per year

Job Application Link
-

Only Immediate Joiners Will Be Considered

Company Description

Doodhvale Farms is a fully integrated, technology-driven Direct-to-Consumer (D2C) company that produces and delivers premium, farm-fresh dairy and daily essentials directly to consumers' doorsteps. With a mission to provide nutrient-packed, fresh milk, Doodhvale Farms ensures its products come from happy cattle at modern farms. The company offers a wide range of products, including milk, dairy items, traditional sweets, and bakery products, all sourced directly from farms. Their commitment to purity ensures that milk is delivered within 36 hours of production. Customers can easily manage orders, subscribe, and earn loyalty rewards using their app.

Responsibilities

  • Lead, coach, and motivate a team of customer service or call center executives to achieve daily, weekly, and monthly KPIs.
  • Monitor team performance, analyze reports, and provide actionable feedback to improve productivity and quality.
  • Handle customer escalations, resolve conflicts, and ensure high customer satisfaction.
  • Conduct onboarding and training sessions for new team members to align them with company processes and service standards.
  • Collaborate with operations, quality, and HR teams to streamline workflows and improve processes.
  • Ensure compliance with company policies, SLA adherence, and quality benchmarks.
  • Foster a positive and productive work culture in line with organizational values.

Skills & Requirements

  • 3–5 years of experience in team handling, preferably in BPO, customer service, or call center operations.
  • Strong leadership, organizational, and communication skills.
  • Ability to motivate, guide, and manage a diverse team of agents effectively.
  • Proficiency in call center tools, CRM systems, reporting tools, and MS Office.
  • Strong problem-solving and decision-making abilities under pressure.
  • Experience in monitoring KPIs such as AHT, FCR, CSAT, and quality scores is a plus.

Nice to Have

  • Prior experience in managing inbound/outbound campaigns.
  • Familiarity with process improvement and workflow optimization in a BPO setup.
  • Ability to handle cross-functional coordination with operations, quality, and HR teams.
  • Passion for customer experience and service excellence.

To Apply -

  • Team Leader

    1 week ago

    Delhi, Delhi, India Sharda Consultancy Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Dear Applicant, we are hiring experienced sales team leader (Domestic Process) min 1+ yr sales experience is must location- Janak puri Delhi Salary upto 45k + incentives

  • Team Leader

    4 days ago

    Delhi, Delhi, India Reloved Gadgets Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Team Leader (Mobile Repairing) must have experience of 1 year for team handling and knowledge of mobile repairing like OCA,L4,L2 Level repairingJob Types: Full-time, PermanentPay: ₹22, ₹25,000.00 per monthBenefits:Health insuranceProvident FundExperience:total work: 1 year (Required)Work Location: In person

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Nirvasa Healthcare Pvt. Ltd. Full time ₹ 3,60,000 per year

    Hiring For Team Leader RolePure Day Shift6 Days workingone rotational week offNeed 1 Year experience candidate From hardcore Sales Background and who have handle Team as Well.Moti nagar Delhi30kNeed immediate joinerReference would be highly Appreciated.Drop your cv on [ ].Job Type: Full-timePay: From ₹30,000.00 per yearBenefits:Provident FundWork Location:...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India McLine Studios Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsMcLine Studios is an architectural design firm specializing in high-quality projects for North American clients. We pride ourselves on delivering precision, innovation, and exceptional craftsmanship. We are currently seeking aTiles and Stones Drafting Team Leaderto oversee our drafting team, drive design excellence, and contribute to the success of...

  • Team Leader

    1 week ago

    Delhi, Delhi, India STRINGVISA PRIVATE LIMITED Full time ₹ 16,00,000 - ₹ 24,00,000 per year

    Job Title: Team Leader – Immigration & Visa ServicesExperience Required: Minimum 2 YearsIndustry: Immigration & Visa Industry onlyLocation: Janakpuri West, District CentreSalary: 20k – 30k (Excellent Incentives)We are seeking a dynamic and experienced Team Leader from the immigration and visa industry to manage and lead our visa consulting team. The...

  • Team Leader

    5 days ago

    Delhi, Delhi, India Lenskart Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    As a Customer Support Team Leader, you will play a crucial role in ensuring our customers receive exceptional service and support. You will lead a team of customer support representatives, providing guidance, mentorship, and support to ensure team success. You will also be responsible for overseeing daily operations, resolving escalated issues, and...

  • Team leader in bpo

    2 weeks ago

    Delhi, Delhi, India Cogent E Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCogent E Services is an end-to-end Customer Experience (CX) solutions provider offering omni-channel solutions across various customer interaction touch-points. They provide services in customer sales and support through voice and non-voice channels, back office solutions, transformative services, and digital marketing. With a presence in...

  • Team Leader

    3 days ago

    Delhi, Delhi, India JK GLOBAL SOLUTIONS Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are seeking a highly motivated and experienced Team Leader to oversee and guide our Data Entry team. The ideal candidate will have strong leadership skills, a keen eye for detail, and a proven ability to manage data integrity and team performance. You will be responsible for ensuring our data entry processes are efficient, accurate, and aligned with...

  • Team Leader Quality

    2 weeks ago

    Delhi, Delhi, India Fortis Healthcare Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Team Leader QualityFortis Healthcare Fortis Healthcare is committed to clinical excellence through nurturing talent and providing world class infrastructure and medical technology. We believe that a content employee is high in commitment, motivation and can provide best patient care. We provide an environment that encourages the professional and personal...

  • Sales Team Leader

    1 week ago

    Delhi, Delhi, India Global It Success Full time ₹ 50,00,000 - ₹ 80,87,594 per year

    Job Title: Sales Team Leader – Education Sector ( Female)Experience Required: Minimum 8+ yearsLocation: Janakpuri estJob Description:We are looking for an experienced Sales Team Leader with a strong background in the education sector and proven expertise in lead generation. The ideal candidate must have excellent communication skills and a successful track...