Senior Group Manager

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Overview

Delivery lead will act as the overall owner of the procurement program for a specific client. Responsible for leading the operations and facilitate changes to services and ensure alignment on client expectations with the delivery team. o Responsible for day-to-day operational issues, managing client relationships; act as the liaison with the client. o Is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems. o Responsible for implementing new processes, facilitating documentation, and training necessary to roll out new sourcing programs, and overall change management activities required for client's new procurement initiatives.

Key Responsibilities / Job Duties

• Delivery Management: Is an active member of the WNS Denali Client Management team. Provide thoughtful leadership with respect to Procurement and Source-to-Manage processes. Ensure the client engagement is executed successfully per contract requirements. Assist Team Leads in setting up and managing the central project queue and assigning projects to team members. Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives. Act as an escalation point with the team and client, communicating and resolving operational issues with Team Leads. Review metrics reporting for the entire program. Identify areas of process inefficiencies and suggest improvements to management. Work with Team Leads to develop templates and job aids to improve efficiency and effectiveness of Denali processes.
• Team Management: Provide leadership to the entire delivery team from a process, quality, and performance perspective. Arrange and coordinate training needs of the team on client specific processes and requirements. Determine the resource capacity of the delivery team needed to support client requirements. Provide input on delivery team members to management regarding performance, recognition, etc.
• Client and Program Management: Provide leadership and consultation on strategic projects with high importance and visibility within the client. Meet with the client program management team on a regular basis and lead operations discussions. Lead process improvement discussions to enhance operations. Communicate changes to client and delivery teams. Ensure client-specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC).
• Procurement Functional/Technical Skills: Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs. Mastery of client-specific processes, terminology, political environment, systems, and unique requirements by various business groups. Deep understanding of procurement methodology and ability to apply various concepts to sourcing activities at the client. Familiarity with various best practice sourcing approaches and techniques. Ability to synthesize data, draw conclusions, and make recommendations based on understanding of client objectives and requirements. Ability to develop and implement processes across multiple programs to create consistency and efficiency.

Qualifications

Qualifications and Experience:

• Master's Degree in business or related field preferred (or equivalent work experience). Professional certification in Procurement or Supply Chain from ISM, APICS, etc. preferred. 14+ years of work experience in operational, program management, and consulting capacity. Prior management experience of up to 10+ people on a project level.
• • Business Fundamentals: Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community). A strong leader and a team player. Excellent project management skills including project planning, time management, multitasking, critical path definition. Excellent problem-solving ability. Ability to manage multiple projects and initiatives simultaneously. A strong business acumen and P&L experience on a program level.
• Client Service Capabilities: Strong customer service orientation including demonstrated issue resolution and relationship management skills. Ability to learn and master client-specific processes, terminology, political environment, systems, and unique requirements by various business groups. Solid decision-making ability using available facts in sensitive client situations.