Senior Group Manager

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The Sr. Operations Manager - Sourcing and Category Management (MRO) is a member of a client dedicated procurement service delivery team responsible for co-leading (together with client) the MRO category planning and strategy development, benchmarking, collecting market intelligence, managing stakeholders, and developing project pipelines. He or she will lead the client's defined strategic sourcing execution process, including building cost models, designing and launching of RFIs/RFPs, evaluating bids, planning and executing negotiation strategies, and making award recommendations. Additionally, this role may be responsible for leading a team of 2-3 members. A successful candidate will drive year-over-year savings while ensuring quality and service level requirements are met. This role frequently interacts with senior members of the client's organization, so he or she must have excellent communication skills and be comfortable leading and participating in discussions across levels and cultures. In addition, he or she is also responsible for creating a positive work environment and fostering cross-functional and cross-regional collaboration.

Key Responsibilities / Job Duties

Developing medium to long-term category strategies for a variety of MRO sub-categories· Developing and executing sourcing strategies through the use of the client's strategic sourcing process· Identifying cost savings through negotiations, event driven activities, and alternate sourcing strategies to achieve assigned cost saving goals· Leading commercial negotiations and drafting contracts· Managing overall supplier relationships, including supplier performance, capability development, risk mitigation, cost savings, and quality improvements· If applicable, managing the team's objective setting, performance, career growth, training, and competency development· Acting as the escalation point for the source to contract (S2C) team, communicating and resolving operational issues, and escalating to the Regional Delivery Lead as necessary Knowledge, Skills and Abilities · Hands-on knowledge of MRO sub-categories (spare parts, OEM supplies, MRO services, third party maintenance services, Hard & Soft Services) · Awareness of MRO industry, key suppliers, major trends, cost drivers and negotiation levers· Deep understanding of strategic sourcing methods and approaches and an ability to apply various concepts to category-level activities at the client· Ability to determine the appropriate procurement strategy for assigned categories and business requirements· Ability to draft simple to complex contractual agreements· Excellent written and verbal communication and presentation skills· Excellent problem-solving skills and the ability to provide custom solutions to address the client's challenges· Ability to manage and prioritize multiple projects and initiatives simultaneously· Strong leadership skills, including ability to motivate and manage people· Proficiency using Microsoft Office tools such as Excel, Word and PowerPoint

1. Bachelor's Degree, MBA preferred
2. 10 – 12 years of work experience strategic sourcing and category management. 
3. 7+ years of experience with MRO and/or Capex and related sub-categories.