Senior Ticketing Executive

1 week ago

Ashok Nagar Chennai Tamil Nadu, India MMS TRAVEL Full time ₹ 3,600 - ₹ 4,80,000 per year

Responsibilities:

· Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares

· Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)

· Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts

· Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations

· Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers

· Stay updated with industry trends and airline policies to provide accurate and timely information to customers

· Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications:

· Any Degree with Previous experience in a similar role or in the travel industry is preferred

· Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

· Strong knowledge of airline codes, fares, and flight regulations

· Excellent communication and customer service skills

· Ability to multitask and work in a fast-paced environment

· Attention to detail and accuracy in ticketing and reservation management

· Familiarity with airline policies and procedures

· Ability to handle difficult customer situations and provide effective solutions

Skills:

· Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

· Strong communication and interpersonal skills

· Excellent problem-solving abilities

· Attention to detail

· Ability to work in a team

· Knowledge of airline codes, fares, and flight regulations

· Customer service orientation

· Ability to handle stressful situations

Job Types: Full-time, Permanent

Pay: ₹300, ₹480,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: In person

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