
Senior Ticketing Executive
7 days ago
Responsibilities:
· Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
· Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
· Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
· Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
· Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
· Stay updated with industry trends and airline policies to provide accurate and timely information to customers
· Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction
Qualifications:
· Any Degree with Previous experience in a similar role or in the travel industry is preferred
· Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
· Strong knowledge of airline codes, fares, and flight regulations
· Excellent communication and customer service skills
· Ability to multitask and work in a fast-paced environment
· Attention to detail and accuracy in ticketing and reservation management
· Familiarity with airline policies and procedures
· Ability to handle difficult customer situations and provide effective solutions
Skills:
· Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
· Strong communication and interpersonal skills
· Excellent problem-solving abilities
· Attention to detail
· Ability to work in a team
· Knowledge of airline codes, fares, and flight regulations
· Customer service orientation
· Ability to handle stressful situations
Job Types: Full-time, Permanent
Pay: ₹300, ₹480,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
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