Ticketing Executive

6 days ago

Ambattur Chennai Tamil Nadu, India Sheenlac Paints Full time

**1. Ticket Booking and Issuance**
- Book and issue tickets for domestic and international travel, including flights, trains, buses, and other modes of transportation.
- Manage reservations through Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre, if applicable.
- Handle rebooking, cancellations, and refunds efficiently.

**2. Customer Service**
- Assist customers in planning travel itineraries based on their preferences, budget, and schedule.
- Provide accurate information regarding routes, fares, availability, and promotional offers.
- Address customer queries and complaints promptly and professionally.

**3. Documentation and Verification**
- Verify customer details, such as identification documents and travel permits.
- Ensure compliance with airline or travel policies, including visa requirements and baggage regulations.
- Maintain records of ticket transactions and invoices.

**4. Coordination and Communication**
- Coordinate with airlines, hotels, tour operators, and other service providers to confirm bookings.
- Inform customers about flight changes, delays, or cancellations and provide alternatives.
- Liaise with internal departments for smooth operations.

**5. Sales and Promotion**
- Upsell and cross-sell travel-related products, such as travel insurance, hotel bookings, or package tours.
- Inform customers of special deals, discounts, or loyalty programs.

**6. Operational Efficiency**
- Monitor payment processes and ensure timely collection of fees or charges.
- Process invoices, receipts, and refunds accurately.
- Maintain proper records of daily activities and generate reports as needed.

**7. Technology and Tools**
- Use ticketing software and tools proficiently for seamless operation.
- Stay updated on new technologies and systems to improve service delivery.

**8. Compliance and Safety**
- Adhere to all government regulations and company policies regarding ticket issuance and travel bookings.
- Ensure the safety and confidentiality of customer data.

**9. Problem Solving**
- Handle travel-related emergencies such as missed flights, lost baggage, or sudden cancellations.
- Provide quick and effective resolutions to customer grievances.

**Job Types**: Full-time, Permanent, Fresher, Contractual / Temporary

Pay: ₹8,477.04 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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