Store Manager

18 hours ago


Navi Mumbai, Maharashtra, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Store Operations

  • Ensure store operations align with SOPs and brand standards
  • Manage inventory, stock checks, and supply coordination
  • Oversee visual merchandising and store presentation
  • Track budgets, transactions, and implement loss prevention
  • Prepare store for launches, refits, and conversions

Customer Experience

  • Enhance customer satisfaction and issue resolution
  • Deliver exceptional in-store service and product knowledge
  • Monitor KPIs and report performance

People Management

  • Lead and coach retail staff for service and sales excellence
  • Conduct training on products and sales techniques
  • Collaborate with marketing, finance, and HR for operational alignment

Skills required

Technical

  • Retail operations & sales techniques
  • MS Office (Excel, PowerPoint, Word, Outlook)

Behavioral

  • Process-oriented, influential, and communicative
  • Strong interpersonal and teamwork skills
  • Results-driven with customer focus and energy

Preferred Profile

  • Graduate with 13 years of retail experience
  • Strong communication and customer handling
  • Experience in team and store management

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