Customer Care Manager-TATA Motors Dealership

To be responsible for making outbound calls on a daily basis using data provided. - To take appointments for Vehicle Service - Handling Customers & their complaints - Feedback callings - Handling Appointments - Managing and scheduling appointments for procedures - To convert the calls to new business leads. - To achieve agreed personal and departmental...

Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop - Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers - Regularly following up with workshop controllers and technicians on vehicle status, updating...

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information...

The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. 1. Primary Responsibilities: a) Repair Process: 2. Allocate job cards to various bays and monitor the work done on the vehicle 3. Communicate the time required to complete the task...

Key ResponsibilitiesBuild and maintain strong relationships with customers to ensure repeat and referral business.Handle customer queries, concerns, and escalations effectively and professionally.Coordinate between sales, service, and support teams to deliver a seamless customer experience.Monitor customer feedback and work on initiatives to improve...

**Job description**: Perform maintenance and repair on customer vehicles. - Identify problems with vehicles using the diagnostic equipment. - Explain automotive repairs and issues and provide great customer service. - Plan repair procedures using charts manuals and experience. - Test the functionality of parts and systems - Perform basic auto care and...

Experience : Fresher Educational Qualification: Any Degree - Male or Female - Handle inbound and outbound calls related to SCV sales and service follow-ups. - Maintain and update customer data in CRM and Tata Motors’ systems. - Coordinate with sales executives, service advisors, and dealership teams for customer requests and complaints. - Follow up on...

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information...

The main responsibilities of the role will include (but not be limited to): - Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop - Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers - Regularly...

A car dealership warranty administrator is responsible for processing, submitting, and tracking warranty claims to ensure the dealership is reimbursed by the manufacturer. Key duties include preparing claim paperwork, verifying that all work and parts meet factory criteria, submitting claims on time, and following up on any rejections. They also manage the...