Senior Quality Analyst

1 week ago

Bengaluru Kochi, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Description

This is a full-time on-site role as a Call Quality Analyst at in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met.

Qualifications

Excellent verbal and written communication skills

Strong attention to detail and analytical skills

Experience in customer service or call center operations

Knowledge of quality assurance processes and tools

Ability to work in a fast-paced environment and meet deadlines

Proficiency in Microsoft Office suite

Minimum of a high school diploma or equivalent, Bachelor's degree preferred.

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