Associate - Logistics Operations

4 days ago

Bengaluru, Karnataka, India Laundryheap Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

You'll Make a Difference By:

Reporting to the Assistant Regional Manager, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth management of live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

Key Responsibilities

1. Planning Operations & Route Management

  • Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
  • Provide live support to drivers during their shifts via chat, calls, or internal platforms.
  • Optimise route plans to ensure maximum efficiency.
  • Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.

2. Driver Support & Performance

  • Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
  • Record driver interactions, escalate unresolved issues, and follow up for resolution.
  • Ensure sufficient driver coverage to meet live demand across time zones.
  • Operations & Project Support
  • Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
  • Maintain internal documentation and knowledge bases.
  • Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
  • Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.

Required Skills & Experience

  • Bachelor's degree or equivalent.
  • 3–5 years of experience in operations, support, or logistics (preferably with international exposure).
  • Proven experience in driver or agent onboarding (calls/video) and live operational environments.
  • Excellent communication skills (verbal and written).
  • Ability to manage high-pressure, fast-paced live environments with composure.
  • Experience in night shifts/rotational shifts.
  • Hands-on with email and chat support tools.
  • Good proficiency in Google Sheets/MS Excel.
  • Stakeholder management.
  • Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

  • Prior experience in international support chat (US/EU region preferred).
  • Experience in startups, logistics, or last-mile delivery operations.
  • Familiarity with live route planning tools and CRM systems.
  • An analytical mindset and comfort with operational data.
  • Demonstrated ability to work independently and also well within a team.

Work Schedule

  • 9-hour shifts (8 working hours + 1-hour break),
  • 5 days a week (2 rotational week-offs)

Why Join Us?

  • Be part of a high-growth, international startup that values innovation and ownership.
  • Opportunity to work with global teams and make a real impact in day-to-day logistics.
  • Flat team structure with high visibility and quick growth potential.

Note: Immediate joiners in Bengaluru are highly preferred. Designation may vary based on experience.

Ready to revolutionise last-mile logistics with us? Apply now and become part of the Laundryheap journey.

  • Logistics Associate

    2 days ago

    Bengaluru, Karnataka, India TIF Labs Private Limited Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Logistics AssociateDepartment: Supply Chain / OperationsJob SummaryWe are looking for a Logistics Associate specializing in import shipments to manage end-to-end international logistics operations and Local shipments. The role involves coordinating with freight forwarders, customs agents, and suppliers to ensure timely and compliant import of...

  • Associate - Logistics Operations

    2 days ago

    Bengaluru, Karnataka, India Laundryheap Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.You'll Make a Difference...

  • Logistics Coordinator

    2 days ago

    Bengaluru, Karnataka, India Pccs Logistics Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Coordinate logistics operations, Manage fleet & freightSchedule dispatches Ensure complete & accurate booking entries in ERP,100% bookings for executed shipments to be created on the same day, Monitor &update delivery status for all bookings daily

  • Senior Operations Associate

    2 weeks ago

    Bengaluru, Karnataka, India Deconstruct Full time

    Job Title: Senior Associate – Operations Company: Deconstruct Location: BangaloreAbout the Role: We are looking for a detail-oriented and proactive Senior Associate – Operations to handle order fulfillment, inventory management, and dispatch coordination across B2B, B2C, and D2C channels. This role requires strong Excel skills, Excellent communication...

  • Forklift Operator

    6 days ago

    Bengaluru, Karnataka, India Linfox Logistics (India0 PrivateLimited. Full time US$ 40,000 - US$ 60,000 per year

    Company DescriptionLinfox Logistics (India) Private Limited is a logistics and supply chain company based in Mumbai, Maharashtra, India. We specialize in providing efficient and reliable logistics solutions. Our primary focus is on ensuring timely and safe delivery of goods. Linfox Logistics is known for its dedication to excellence and customer...

  • Program Manager in Logistics Operations

    2 weeks ago

    Bengaluru, Karnataka, India beBeeLogistics Full time ₹ 9,00,000 - ₹ 12,00,000

    Program Manager in Logistics OperationsWe are seeking a highly skilled Program Manager to lead our logistics operations team. As a key member of our organization, you will be responsible for developing and implementing logistics strategies that drive business growth and efficiency.Key Responsibilities:Develop and implement logistics strategies to optimize...

  • Logistics Operations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeLogistics Full time US$ 70,000 - US$ 1,20,000

    Dispatch CoordinatorThe role of a Dispatch Coordinator plays a pivotal part in ensuring seamless operations and timely delivery of goods or services. This is achieved by coordinating schedules, managing logistics, and providing support to drivers or field personnel.This central hub facilitates communication between stakeholders for efficient delivery...

  • Business Operations Associate

    4 days ago

    Bengaluru, Karnataka, India HP Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Business Operations Associate - Inventory ReconDescription -Supply Chain OperationsAt HP Inc.Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.HP is a...

  • Operational Logistics Coordinator

    2 weeks ago

    Bengaluru, Karnataka, India beBeelogistics Full time ₹ 1,04,000 - ₹ 1,30,878

    Logistics Supervisor Job SummaryThis position involves overseeing the smooth and efficient operation of all aspects of shipping and storage.

  • Logistics Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,10,00,000 - ₹ 1,70,00,000

    Logistics Operations Manager Job DescriptionWe're seeking an experienced Logistics Operations Manager to join our team.Key Responsibilities:Verify critical customer documentation, including PO, delivery date, price, MOQ, offer, payment terms, Incoterms, and discounts.Create, modify, and cancel sales orders in SAP.Initiate customer code...