Process Trainer

9 hours ago

Hyderabad, Telangana, India Stryde Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Structure on-boarding training requirements, Pre Process, Process, customer Visits etc

Ensure all new employees go through the defined new hire learning path for their respective roles in the account

Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team

Support new hires during OJT and go-live

Manage/provide refresher and remedial training for existing employees

Maintain trainee data and information in the central repository to Ensure audit readiness

Generate training reports from time to time

provide feedback and coaching to analysts on the floor

Analyse training need for employees, single point of contact for the account for any training requirements

responsible for adhering to training guidelines defined by the BU training Function

responsible to work with operations to bridge gaps during training

provide pro-active training intervention / guidance to leadership targeting metric / business impact

Preferred candidate profile

Any Graduate with minimkum 3 years of relevant experience in International Business Process

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