Process Trainer

12 hours ago

Hyderabad, Telangana, India Indium Full time ₹ 5,00,000 - ₹ 12,00,000 per year

We're Hiring:
Senior Process Trainer – Email & Voice Support (GCC & AI Solutions)

Location
: Onsite – Hyderaba

dShift & Week offs
: Rotationa

lExperience
: 3–5 years in BPO Process Training (Voice & Email

**)

*Only Immediate Joiners are preferre**

d*

Apply here - Click h

ere

We're looking for a passionate and experien
ced Senior Process Tra
iner to join our team In this role, you'll design and deliver training programs, onboard and upskill employees, develop SOPs, and coach teams to achieve excellence in CSAT, AHT, and

**FCR.

What You'l**

  • l Do:Conduct onboarding, refresher, and upskilling training for Voice & Email proce
  • sses.Develop training content such as SOPs, scripts, and knowledge base arti
  • cles.Provide on-the-floor coaching and performance sup
  • port.Collaborate with Operations, QA, and Clients to align training with business g
  • oals.Track training effectiveness and recommend improvem

**ents.

Require**

  • ments:3–5
    years of experien
    ce in process training (Voice & Email support prefe
  • rred).Strong communication and facilitation s
  • kills.Hands-on experience in global BPO or GCC environ
  • ments.Proficiency with CRM/support tools like Zendesk, Salesforce, or Fres
  • hdesk.Ability to create and maintain SOPs, templates, and training co
  • ntent.Knowledge of training models (Kirkpatrick/ADDIE) is a
  • plus.Experience with international processes (US/UK/Australia) is pref

erred.

If you're passionate about driving learning and performance in a fast-paced support environment, we'd love to hear fr

**om you

Why**

  • Join Us?Career growth with mentorship and upskilling oppor
  • tunitiesRecognition programs for high pe
  • rformersGlobal capability center with a supportive team

**culture

Abo
u
t**
Indium - C

lick Here

Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality En

gineering.

With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Scienc

e Services.

We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growin

g companies.

Hiring #ProcessTrainer #BPO #TrainingAndDevelopment
HyderabadJobs#ProcessTrainer #SeniorTrainer #BPOJobs #TrainingAndDevelopment #LearningAndDevelopment #VoiceProcess #EmailSupport #HyderabadJobs #CareerGrowth#Hiring #TrainerJ

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