Process Trainer

6 hours ago


Hyderabad, Telangana, India Indium Full time ₹ 5,00,000 - ₹ 12,00,000 per year

We're Hiring:
Senior Process Trainer – Email & Voice Support (GCC & AI Solutions)

Location
: Onsite – Hyderaba

dShift & Week offs
: Rotationa

lExperience
: 3–5 years in BPO Process Training (Voice & Email

**)

*Only Immediate Joiners are preferre**

d*

Apply here - Click h

ere

We're looking for a passionate and experien
ced Senior Process Tra
iner to join our team In this role, you'll design and deliver training programs, onboard and upskill employees, develop SOPs, and coach teams to achieve excellence in CSAT, AHT, and

**FCR.

What You'l**

  • l Do:Conduct onboarding, refresher, and upskilling training for Voice & Email proce
  • sses.Develop training content such as SOPs, scripts, and knowledge base arti
  • cles.Provide on-the-floor coaching and performance sup
  • port.Collaborate with Operations, QA, and Clients to align training with business g
  • oals.Track training effectiveness and recommend improvem

**ents.

Require**

  • ments:3–5
    years of experien
    ce in process training (Voice & Email support prefe
  • rred).Strong communication and facilitation s
  • kills.Hands-on experience in global BPO or GCC environ
  • ments.Proficiency with CRM/support tools like Zendesk, Salesforce, or Fres
  • hdesk.Ability to create and maintain SOPs, templates, and training co
  • ntent.Knowledge of training models (Kirkpatrick/ADDIE) is a
  • plus.Experience with international processes (US/UK/Australia) is pref

erred.

If you're passionate about driving learning and performance in a fast-paced support environment, we'd love to hear fr

**om you

Why**

  • Join Us?Career growth with mentorship and upskilling oppor
  • tunitiesRecognition programs for high pe
  • rformersGlobal capability center with a supportive team

**culture

Abo
u
t**
Indium - C

lick Here

Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality En

gineering.

With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Scienc

e Services.

We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growin

g companies.

Hiring #ProcessTrainer #BPO #TrainingAndDevelopment
HyderabadJobs#ProcessTrainer #SeniorTrainer #BPOJobs #TrainingAndDevelopment #LearningAndDevelopment #VoiceProcess #EmailSupport #HyderabadJobs #CareerGrowth#Hiring #TrainerJ

obsinHyderabad


  • Process Trainer

    12 hours ago


    Hyderabad, Telangana, India Turiyam Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Design and deliver training programs for international processes. Focusing on TNI, TTT , TNA , OJT. Conduct needs analysis to identify gaps in employee skills. Provide coaching and feedback to trainers to improve their delivery. Required Candidate profile2+ years of Experience in International BPO Excellent communication skills. Preferred immediate...


  • Hyderabad, Telangana, India Manning Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hiring for Process TrainerTotal Experience-3 Years with 1 yrs in Process trainer in BPOFlexible ShiftsWork from officeCTC-8 MAX(Depends on the current ctc)Share resume on- Contact

  • Process Trainer

    4 days ago


    Hyderabad, Telangana, India Stryde Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesDeliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. - Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions,...

  • Process trainer

    2 days ago


    Hyderabad, Telangana, India JSAN Consulting Group Full time US$ 80,000 - US$ 1,20,000 per year

    Position Summary: The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a...


  • Hyderabad, Telangana, India Tech Mahindra Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Looking for Immediate Joiners-Process Trainers Mapping OperationsJob Title: Process Trainer Mapping OperationsLocation:Initial 3 months at client location & move to TechM officeClient Location : NanakramgudaTechM Location: Hitech CityShifts : Currently 9AM to 6PM, could extend to 24/7Notice period: Immediate to 15 daysExperience: overall 3+ years and 2+...

  • Process Trainer

    2 weeks ago


    Hyderabad, Telangana, India TSMG Holding Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced...

  • Process Trainer

    5 days ago


    Hyderabad, Telangana, India TSMG Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced...


  • Hyderabad, Telangana, India Creative Indians Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPOMust know TNA TNI Training Metrics24*7 ShiftsCall send CV


  • Hyderabad, Telangana, India Hiresquad Full time ₹ 4,00,000 - ₹ 7,50,000 per year

    Leading BPO in HyderabadHiring for Process TrainerInternational Voice Process(Mandatory)Require minimum 1year experience as Process Trainer in International BPO in Technical Voice ProcessImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 7.5LPAShifts 24*75 Days WorkingLooking for Immediate joinersRole and key...

  • Trainer

    11 hours ago


    Hyderabad, Telangana, India Bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties and Responsibilities:Facilitate the integration of content with the knowledge and experience of the trainers.Use a variety of training strategies/learning experiencesReview written materials of training participantsSeek feedback from participantsModify the training approach and then observe and record the effects of the changesCreate activities that...