Process Trainer

2 days ago

Hyderabad, Telangana, India Stryde Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. - Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. - Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. - Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. - Maintain training trackers, reports, and performance summaries for each batch. - Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. - Identify performance gaps during training and initiate timely coaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum. - Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into training

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